Seldens Designer Home Furnishings

"I purchased a sofa and was assisted by Dana, she was wonderful. I also spoke to Nadine, another sales associate and equally helpful. Every stage of the purchase was easy and I felt valued as a customer. I am a little biased about Seldens as I worked for them in 1969 while going to college. As an employee, I was treated with respect and encouraged to do well. Same respect for a 19 year old and a 74 year old. Thank you."

"Great experience from buying to delivery. Jeremy and Zac were on time for delivery, called ahead, did a great job and put my existing bed upstairs in my house. They went over and above my expectations!!! Excellent experience"

"My search was broad and lengthy for a recliner chair that would serve as a statement piece in terms of beauty as well as comfort. After several months, I feared my search would be futile. Then I visited Seldens in Bellevue and hit the jack-pot. I’ll start with delivery. I cannot commend them enough; a definite 5! Initially, the delivery team, led by Jeremy, despite their best efforts and through no fault of their own, were unable to complete the placement of the recliner. It would not fit through the interior doorway of the designated room. They removed the door from its hinges and attempted every re-positioning possible. They initially brought the recliner inside through the garage; then took it back out and entered through the front door and down the split-level stairs. That too did not accommodate the maneuvering needed to affect access through the doorway of the room. The 2nd delivery team which came a few days later; were Robert and Zach. They earn a very impressive 5+. By their arrival, I’d had the door frame/jamb to the family room removed by a third party, Tapas Home Repairs, to widen the doorway opening. Skillful maneuvering was still required to get the recliner through the doorway with probably less than an inch of leeway on either side of the recliner. Strategizing was surely in play to accomplish clearance. They then thoroughly examined the recliner to ensure it was in prime condition; no evidence of damage from transport and complicated delivery. The lead discovered and corrected a minor scratch on the leg. They plugged-in the battery pack and neatly tucked the cord away after placing the recliner where I wanted it. The team was absolutely outstanding. Thank you! Now for the Service Department; specifically, Kevin. He too, earns a 5. Kevin initiated contact with me as follow-up to the first, incomplete delivery. He referred a home repair company that Seldens regularly uses for delivery-related repairs, and assisted in coordinating the scheduled removal/replacement of my doorframe/jamb and return of a 2nd delivery team to complete the recliner placement. I appreciated his customer service skills, initiative, and engagement in affecting a positive outcome. Actually, in my view, Kevin “saved the day” for me. Were it not for his intervention, I would have resigned myself to the seeming inevitability of having to return the recliner to the store. His courteous, friendly demeanor served him well in effectively dealing with a difficult customer service situation. Thank you, Kevin! Before my final comment about the recliner itself, I’d be remiss if I didn’t commend the sales manager, Chris Busby. His involvement at my request, and positive resolution, eclipsed the concerning experience I had in the later stages of the sales process with lack of communication and status updates. His intervention was appreciated, which resulted in a swift and fair resolution. Finally, I absolutely love my recliner. Despite the few hiccups, I highly recommend Seldens. Their inventory, though pricey, is well worth it."

"Seldens is my go-to furniture store. The sales people are great and so helpful. Everyone from the greeter to the delivery people are pros. For our recent purchase, Lori was wonderful to deal with. If there’s an issue, they’re right on top of it. Highly recommend!"