Hand and Stone Massage and Facial Spa

"I have been a member since 2010 and since then, they have had a lot of massage therapist come and go. I have been lucky and landed the best ones that I have stuck with over the years. The massage and facials are really good and depending on what type you want, they adjust to your specific requests. I have had to freeze my account several times since being a member and each time, it is handled in a professional manner and nothing negative to say about this location. The front desk staff seems to turnover quickly but that is how it is at all locations from what I hear. Recommend massage here and ask for Jamie! She books out months in advance she is that good."

"What a great place. I’ve been in twice now. Once for a massage and again for a facial. Both experiences were great and I’ll be back soon."

"First I'd like to start by saying my husband and I have been members for a long time. The level of service we get by the therapists is great NO complaints. The problem is the front desk and scheduling. It is super hard to get an appointment that fits schedule. Problem solved you book a few months ahead! Wrong, I have been bumped 3 times my husband once, can't get rebooked. This results in packages stacking up. I have difficulty getting them to answer phone or return calls. They send this silly text with and automated system to respond, which does not help. Think twice before becoming a member. Very sad because many of the therapists are great, which is the only reason I'm not giving 1 star."

"This my first time going there. I was a nice experience. The representative at the lobby were friendly and took the time to walk me through the entire process. The massage was awesome. Highly recommended."

"Where to start..? This is going to be summarized because this review is over the span of 1 year trying to schedule a simple massage. It starts with purchasing a $260 package for my girlfriend, to which life happened and she was unable to schedule immediately after receiving this gift. She attempts to schedule this massage and coordinate with this location based on her busy schedule. Her work schedule at the time only allowed for 1-2 days out of the week. They reached out to her to let her know that they were a few months out and they would reach out to her within a couple of weeks if anything opened up. She never heard back so she left a voicemail, but still no response. My girlfriend is not one to continue to reach out when she doesn’t hear back. I then decided to call them and figure out what the hold up was. I called them to inform them that my girlfriend had not received a call back. They apologized and said they would call her, still no return call. My girlfriend never heard back so I went into their location. I told them that I wanted a refund on the gift card, but the manager said they don’t offer refunds on gift cards. I asked for their corporate number to which I received it and contacted them. I spoke with someone that was able to only reach out to the location I was dealing with and figure out the scheduling issue. The location reached out to my girlfriend to schedule and determined a day. They canceled her appointment 5 days prior to her appointment. At this point I’m just exhausted and frustrated. So I left another message with corporate and they have never responded. I’m sure I’ll either get no response or I’ll get some story about how they tried or they want to schedule and make it right (I took notes during this journey). I will never waste my time with this place again. Good luck to those who do."