Bartell Drugs

"I went in to pick up my prescription and of course had to wait in line for quite awhile. When it was my turn I was told I had to talk to the pharmacist. When I was finished talking to him I went back to get my prescription and was told I had to wait in line again. The line was long 5 people in front of me. Waited for a good amount of time. As I was in line I noticed a Huge bag of pills on top of the blue cabinet in front of the registers at the pharmacy window. Which I pointed out to the pharmacy assistant. She was shocked and went and got them. Weird!!! Anyone could have taken them."

"I went in to pick up a prescription that I ordered for refill on their app two days previously. I didn’t see it was filled but I had to pick up a prescription for my husband on Saturday. It wasn’t ready so I said ok I will be back another day since they only had two working the pharmacy on a Saturday!? The line was long and an older gentleman spent a ridiculous amount of time visiting. He never looked up to see several waiting! I received a automated call late Sunday that my pills were ready. I went in on Monday. I was told they were not ready. They hadn’t counted them yet! I questioned why I got a phone call and she said I should not have. No apology of any kind. I waited over 10 minutes so they could count them! After decades with Bartells we are transferring to another pharmacy. This happens way too often! Years ago they had great customer service but no longer. We now have our prescriptions sent to another pharmacy."

"I picked up a Prescription today at Bartel's in Gig Harbor. Generally I have a "Good efficient experience". The technition assisting me behind the Counter and The Plexy Glass spoke very loud so other Customers in line could hear the Name of my Rx. & other personal info. I asked her not to speak so Loud as I didn't want others in the Line to hear. In other words, I preferred to keep my information Confidential. She replied, "most people that come in here are hard of hearing" I reassured her I am not hard of hearing.. Her attitude & disposition toward me with other Communication was even more disappointing. Something I have never experienced before at this Bartel. I think I will take my Business elsewhere in the Future if I should need a Prescription."

"I went in to Bartells to get my annual flu shot. Now, I haven't reviewed anything in a while, but I felt compelled to write this one because I had such a wonderful experience here. So often you go into a place for a simple procedure/service and the business treats you like you barely exist. But not here. It's refreshing to see a place that still cares about customer service. Staci, who handled setting up my appointment, was an absolute delight, and funny to boot! And Lynn, the pharmacist who gave me my shot, had the sort of kind and thoughtful demeanor that instantly puts you at ease. People like Lynn and Staci are why me and my family have supported Bartells for so many years and will continue to come here when we need a pharmacy that actually cares about the people it serves."

"I transferred my prescriptions from Fred Meyer to this store because they are in my insurance network. I am very happy with the service the pharmacy has given me. The technicians are friendly and I was in and out even with 3 people before me. over the phone they answered all my questions, contacted my insurer, and I didnt even ask her to. Great caring people working here. The front cashiers are also very nice people. Great service from great employees and a clean well stocked store."