Banter by Piercing Pagoda

"Got my son’s ears pierced today and worked with Jalon H at the Van Mall location. Someone needs to give this employee a raise. Extremely detailed in his explanations, very knowledgeable and precise!"

"The guy who helped me was so nice, I had a good experience at this place and will be returning to buy more"

"Absolutely loved the conversation with Angel and Jaylin. He absolutely made me feel so welcomed and answered any questions we had with the jewelry. Definitely going back to get more piercings and jewelry form them."

"Just popped by hoping to get a piercing with my sister. The worker completly ignored us when we approached and when I spoke up to ask about the piercings she dismissed us and continued doing other things like cleaning. She never made eye contact and no interest in helping us or even paying any attention to us. We walked away to take our business to someone who wants it. I worked here a few years ago and I didn't think I could ever be more disappointed with this place than my lack of training while I was there but I supposed I deserve the credit of at least having customer service experience. Would rate 0 stars if I could"

"The customer service at this location is absolutely atrocious. I purchased a 3 pair set of gold stud earrings as a gift and noticed as soon I got home that they had sold me a damaged item, not repairable! Not wanting to show up without a gift, I gave one of the non damaged pairs as a gift and tried to go back to see about having the damaged ones replaced. The manager Haylie had zero empathy or friendliness. She was very condescending to my husband as she kept repeating the same things over and over while he was patiently trying to reach an understanding with her. She accused me of having damaged the item myself, it felt like I was just going to be out the money because they wouldn’t take any responsibility for the expensive, damaged earrings they sold to me, so I asked if there was a manager above her that I could speak to and she refused to give any information other than “call customer service.” Then she suddenly declared that the conversation was over and that we had a few minutes to leave leave before she called security because she wasn’t going to be “threatened” like this. I did no such thing. Never in my life have I experienced anything like this! I guess she must have felt threatened when I wanted to speak to a superior. She obviously really needed training on how to treat unhappy customers. Never had a problem before, I have been a regular customer, but I will never shop there again. I don’t ask for a lot, I just expect to get what I paid for. Unusable jewelry is NOT what I paid for."