Walgreens

"Cooper Point Rd Olympia WA- 42 minutes on phone hold and STILL counting just to provide insurance card information that they SHOULD have already had since a whole "Walgreens account" was set up three days ago. Current prescription total ready for pickup shows in email a touch over $900!!!! Wrong is an understatement. Oh but wait gets even more interesting. FINALLY gave up waiting on hold after 45 minutes and decided to drive to the pharmacy and just talk with a breathing face to face human. Saturday pharmacy hours 9AM until 6PM right- Well apparently NOT this Saturday. Get there at 10:15 there are 6 people in line and the pharmacy is totally CLOSED UP! 10:30 some kind of store manager shows up with a bunch of employees and one person in a white doctor type coat presumably the pharmacist. The line went fast BUT not one single word of apology from any staff nor explanation of what happened. Which means the phone call I was stuck on hold telling me I was next in the cue was flat lying since there was no one there to answer the pharmacy phone the entire time I was on hold."

"The men that work the registers in both pharmacy and the front are really rude. I always feel like I'm watched in case I steal even though I've shopped here regularly for years. This last time the pharmacy rep got my rx, had issues, resolved them, rang up my items and never acknowledged me or said a word. It was so awkward. He didn't give me a bag so I asked the front where the guy scoffed when I said I paid at pharmacy and checked every item on my receipt. There's entry-level work where they don't need to speak to people. They don't need to be there."

"I am very disappointed in the service by the pharmacy staff. Three times I asked for a travel refill. I discussed my travel plans with my doctor and my insurance allows for a travel refill. Three times I received a message saying that my prescription was not ready for refill. I will get my prescription refilled in Europe. I recommend you go to another pharmacy."

"Manager here is a complete monster. My husband and I go here often and she yells at staff and vendors constantly for things they can't control. I see it every single time I visit. She's always berating someone for a simple accident and accusing them of trying to get the compamy sued or something, and it makes me and every other guest nearby extremely uncomfortable. Never going here again, I'd rather drive to ones further away than support her or her store ever again. Completely unprofessional and uncalled for treatment."

"Horrible experience with the pharmacy and their staff. They told me multiple times to come in and get my prescription only for me to drive over there and they tell me it will be a couple more hours until it was ready. Tried on 3 separate occasions and on the third try I just told them to cancel it. I would gladly drive to any other pharmacy besides this walgreens. They have lost my business and from what I'm reading they are constantly losing business for Walgreens."