Firestone Complete Auto Care

"I would do -1 stars but the First Lady I dealt with had good customer service the other lady that worked Monday 2-23-2024 should not be employed for any customer service purposes rude and possibly a racist DONT WASTE YOUR TIME AND MONEY HERE The BBB should shut this poor excuse of a business down and they over charged me and tried to get me to purchase parts I didn’t even need This establishment is horrible They shouldn’t be able to have the firestone brand on their building. They’re just crooks criminals thieves."

"Service is pathetic, I got stuck with this firestone for 2 days and 4 trips to get tire change. With no wait time estimate for whole days. They put wrong tire on 1st day and next day charged more for the right tire with no wait time estimate or courtesy to squeeze you in. This was just one tire replacent not even all four. I will not suggest anyone to go there."

"Communication was great to let me know that my car will be returned at a later date due to an uptick in cars being serviced. I received my car and everything was fine up until I started driving it to work the next day. My car powered down mid way through the commute and I ended up pulling over to a gas station to see what was wrong. To my astonishment, whoever serviced my car forgot to plug the alternator back in. This is very dangerous as I do travel on a very busy road and my expectations for service should be that they check everything before they release the vehicle. Giving it a 5/10 for that reason alone cause it did put me at risk, other than that everything else was great."

"They are unethical and sexist. They would not have done this to a man. I went in for a break inspection. They told me the pads are at 5 and 3mm. Therefore they need to be replaced. Then they went on about how that’s metal to metal. I need all new rotors. I argued and said that was false. They then decided to come up with rotors aren’t made the same anymore blah blah. Quoted me $1500. Took my car to the dealership I bought it from.. just pads are needed. $600. Y’all are a joke and try to take advantage of people who y’all think don’t know anything about cars."

"My experience with Firestone was utterly disappointing. I called ahead for a flat tire, was promised a slot at 3:30, and took time off work to make it. However, I sat around for a baffling 1:30 hours until 5, watching technicians stroll aimlessly, treating the shop like a playground. Despite my complaints, they seemed indifferent to their customers' time. Save yourself the frustration and steer clear of this place for any vehicle needs."