Sportsman's Warehouse 11505 Northeast Fourth Plain Boulevard, Vancouver, WA 98662

"If someone sends an individual in with a pickup receipt (bar code from the email) for a $15 item bought online. Give it to them. Especially if that individual has the same last name and matching address of the online order. Who the heck is going to walk in with the bar code for the order, matching address and last name, and not be an authorized individual? Furthermore, how does letting the individual, picking up the item, call "me", on their phone, verify I'm the actual person who ordered it?!? This has nothing to do with the Customer Service rep. Sportsman's leadership needs to empower their people to use common sense and not blindly follow a policy. Poor Customer Experience at an otherwise great store."

"Overall, solid SW location. No real surprises or inventory stand outs here, whereas it feels like some stores have better fly fishing selections. Service depends on department. Fishing department folks are pretty dang helpful. I've had good experiences in the firearms department in the past too. Best part of SW is their online order/ship to store offerings. They do a nice job there! I do wish the fishing inventory was more consistent, but being a big box store, it's as expected. I'd give 'em a 4.5 overall, but that's not an option."

"Buying a gun here is like a visit to DMV or Social Security office, except you will waste more time here. Ordered a gun on line at Sportsman’s Warehouse web site, scheduled pick up at this location. Got an email ‘come and pick up your order’, so I came: When you come to the gun counter - take a number, and wait - maybe 5 minutes, maybe an hour - impossible to guess as there may be one person working, or two, or three, or they may be just going to lunch. First visit - I was told ‘we got your gun but the manager needs to review the shipment, it is not unpacked, come tomorrow or later.’ So why did I get the email to come? Second visit - I was asked “have you completed training and paperwork?” Funny how they did not mention this at the first visit, when I could have done it. Completed paperwork and training, was told to come after the state waiting period was over to pick up. Third visit - came, took a number, waited 45 minutes - in that time only one person in front of me was being served, had no more time or patience and left. Fourth visit - came, took a number, waited 30 minutes, then it took another 40 minutes of leisurely processing before I was done. The staff displaying religious symbols and steady barrage of anti government propaganda would be fine in a social setting, but is very unprofessional in a business environment."

"Glad to see they have a nice collection if mini bikes and camp food"

"Great staff. They are very knowledgeable and helpful. They love to answer questions and never make you feel like you are wasting their time like I have had happen elsewhere. I highly recommend shopping here for ALL your outdoor gear. The staff at the gun counter are accommodating and will take the time to make sure what you purchase is a great fit you you and teach you about it if needed. They offer great classes through Legal Heat, which I also highly recommend. It was very informative and essential information to have."