O'Reilly Auto Parts

"This Oreilly wouldn't honor the warranty on an alternator with a "Limited Lifetime Warranty" after a bearing failure. They pointed out a crack on the aluminum housing claiming I had dropped the alternator at some point and they won't warranty an alternator with physical damage. The alternator was installed correctly and "used normally and in accordance with the purposes it was designed for" as stated on the warranty fine print. This place will find any excuses to not fullfull lifetime warranties on thier products."

"If I could put minus one I would worst parts store I've ever been to hands down. Bad bad attitude bad customer service when they help you they act like your inconveniencing them. I've been working on my own cars my whole life I'm 53 years old they sold me a faulty fuel pump that requires me to pull my bed to install it. after doing it twice I go back to return the first fuel pump and they won't take it back because I don't have the cheap plastic o-ring that goes around the lid to tank. They should have to pay me for having to install two fuel pumps. If they did not sell such cheaply made parts at double the price that it should sell for than I would not have to return there garbage. I highly recommend going to AutoZone around the corner. great customer service better parts just all around a better experience."

"I walk in at 5 pm two guys are sitting there behind the counter playing on their phones. Then they explained to me how at this particular orielly they are so busy they can't call people to notify them that their order is ready. I wouldn't have posted about it, but they laughed at me and acted like I should know that their Orielly they "almost never call" Because they are so busy that they can't do it into days later. No Dude I didn't realize your orielly was so diss organized and understaffed. Like what do you even say to people that are that rude and dumb?"

"All 3 workers that helped me were terrific! The best auto experience I've ever had. Even a few jokes were made, and that was refreshing that we don't always have to be P/C 100% and fear offending each other. I stopped in for a trailer plug tester & went to leave, but the friendly woman O'Reilly rep observed my plug was dirty and suggested an electrical cleaner spray. Happily purchased item #2. One more time I remembered a 3rd Item and went back inside again; the guy took extra time to be sure it was the right product and I couldn't have had better service."

"They are usually very helpful everytime I go there! Was able to order the new plug. 9 bucks for shipping though. I'm sure that's the manufacturer."