Van's Plumbing and Electric, Inc. 307 19th Street, Lynden, WA 98264

"Our hot water heater was leaking during the recent December 2022 snowstorm. Van's had a replacement available and were able to fit us into their schedule within two days. It was bitter cold, we were snowed in on our long driveway, but they brought out a 4-wheel drive vehicle, arrived at the designated time, and had my new hot water heater installed within an hour and a half. So happy with the men that came and pleased with the fast attention in solving our problem!!!"

"I am very pleased with the service and the speed with which the folks at Vans were able to get in a part for my machine. I called in at 3:30 one afternoon and they ordered and had the part in by 9:30 the next morning, as they promised. I am back up and running thanks to them, I can’t recommend this business highly enough. Thanks!!"

"Called this business @ 11pm on Wednesday night,and left a voice mail message. Got a call back @0740. Plumber was at our house @0820. Leak was quickly repaired before 0900. Local service at it's finest."

"We had had a wonderful experience. Robbie and Josh are great. Kept at the job until finished. It took Robbie five visits to finally figure out the real problem, not his fault, and finally fix it. We are very pleased with the service. Josh installed 2 electrical plugs for us. He didn't have the breaker he needed to replace on the electrical box, said he would be back the next day. A half hour later he was back. Had picked up the breaker and brought it back and installed it the same day. Extra special service. We are very pleased."

"I scheduled an appointment with Van's to service a free-standing gas fireplace as it was not responding to the thermostat. The tech was prompt and professional and fixed the problem. Unfortunately, the next day I noticed a crack in the glass of the fireplace. While I was not sure it was there when the tech left or even that the tech caused it, I felt most likely it had something to do with the glass being removed and then re-installed by the tech. I called Van's, spoke to Randy. He heard me out, told me he wanted to talk to the tech and that Van's would be contacting me with regard to disposition. The next morning I got a call from the tech. He was apologetic, assured me he didn't see the crack before he left but that Van's was going to replace it for me. That same morning he came to the house, picked up the glass, took it to the glass shop. That afternoon he called to say the glass was ready and he could come by to re-install. He did so and the fireplace was back in operation in one day! How a business responds to a problem says a lot about the company. In my situation I felt they handled it perfectly. There was no pushback, no debate as to culpability, no discussion about money. I recommend them highly."