Recreational Concepts Inc

"We chose to work with Recreational Concepts because of their proximity to our home and historical knowledge of our pool. But what will make us change companies is the consistent lack of communication of when they will be onsite and their invoicing practices. We recently (Feb 2024) received invoices for work completed in 2021 - how is this a way to run your business and allow people to budget appropriately. Mind you this was not an invoice that we had received previously, this was the initial invoice."

"Great service and products. They work hard to make your pool and spa dreams come true! Always great to work with."

"Recreational Concepts and staff are highly professional and trustworthy. I can't imagine trusting my inground pool investment to any other pool servicer in the area."

"We called to have a small part in the hot tub fixed at the end of August. It is now the middle to end of October. They have been out but do not tell us when they come and have not fixed the problem. There is no communication on when they can be out to fix it. They ordered a part for us but apparently it was broken when they received it and they needed to wait for another replacement part. No communication on when that part will be in or when it will be fixed. We have to call multiple times and left messages and it takes multiple days to hear back or we don’t hear from them at all. I don’t know when our tub will get fixed but really wish I called another company who at least communicates with their customers. At this point, I’m ready to call another company to fix it but do not want to be double charged. All I’m asking for is communication and a timeline. If they are unable to fix it they should have let us know so I could have called someone else."

"We had our pool installed two years ago. Recreational Concepts has been excellent to work with. They have always been responsive and the employees who are on site have always been kind and courteous to our family. I've never had to follow up on anything they have always been attentive and professional. I would recommend anyone looking to have a pool installed or need service on their pools to work with Recreational Concepts."