Geek Squad

"Website states they fix any phone purchased anywhere. I have a Google pixel that just needs a screen replaced. They refused stating that they can only work with Apple products. Customer service was rude towards me when I approached her showing the website. This error needs to be fixed, whether they honor what they state online or they remove the incorrect statements. No wonder Best Buy is going out of business."

"Such a joke cant even call your local best buy store anymore its all automated uselessness or getting transferred to some call center. Absolutely horrible"

"They have had my watch for almost a month. I called an update last week and they were able to get me connected with the store directly, who told me that they see a new watch is being sent. I called the customer service number today since I have not heard anything and one lady pretty much called me a liar saying I didn’t talk to anyone last week with the update I said, told me if I wanted an update I need to go to the store directly. I said I am not driving 40 minutes round trip to the store just to be told the status of my watch. When I called again, I asked for a manager and got hung up on. I had to use the chat to talk to someone who told me my device is undergoing extended testing which that has been the update since March 22nd and today is April 18th. I am absolutely heated right now. Never ever use Best Buy or geek squad. You can get the same products elsewhere. This place is an absolute joke."

"My service man acted professional and polite. Took all health safety and home care precautions. I hate technology so was nice to have him come in and zip zip zip and problem fixed! Would give 5 stars but they are overly pricey."

"I guess they just don't want my business, or a good portion of the repair market's either. So I walked in and got straight to the point. The clerk was nice enough but here's how the conversation went. Me: "Hi. I forgot to bring the phone but I am just looking for a quote" Her: "Okay, sure what do you need?" Me: "So I have a Google Pixel 3 XL. I need a screen replacement, new glass for the screen, and new glass for the back. Roughly what would that cost?" Her: "... ... We only service iPhones..." Me: "What?... Really?" Her: "Yeah, we don't fix other phones" I have already had some bad experiences with them in the past. For example, they wanted to charge my mom $350 for a simple power supply repair on a Toshiba laptop that I ended up doing myself just paying $6 for the part..."