Tabby & Jack's Pet Supplies and Grooming Monona Drive,

4116 Monona Drive, Madison, WI 53716

"We were in Tabby & Jack’s for 45 minutes; we were never greeted or acknowledged. They also never asked or offered help even though we were clearly struggling and walking back and forth trying to make decisions. At the counter, we waited for the cashiers to finish their conversation before even talking to us. We asked about their return policy, and we were told if it is out the package they can’t return it. They return food, but not much else. For us, having a good return policy means you stand behind what you’re selling. We also all have fussy pets so having a good return policy is essential for my pet stores. Then we had an awkward and tense moment with the manager when we asked if the leash we just purchased could be returned if it didn’t fit. We were looking for a specialized leash for my mom’s upcoming surgery. She made us feel dumb when she responded “it’s a slip lead.” I said “this leash is for a bigger dog than mine I’m worried it might be too big. I am getting surgery, and I need an easy leash I only need one hand for.” She repeated “it’s a slip lead.” This encounter made us feel VERY uncomfortable, especially after spending $120 on just 3 items. I wish we would have purchased our items from the brands themselves. Tabby & Jack’s is more expensive than other surrounding pet stores. This was one of many unwelcoming and uncomfortable experiences at this store. I will never return after this last time. My mom and I visited 3 pet stores today to get our pet supplies (shown in picture). Going into Tabby & Jack’s was a horrible experience. I recommend going anywhere else. We went to Mounds and Bad Dog Friday, which are wonderful pet stores."

"Its hard to find a knowledgeable groomer for MaineCoons. I was pleased with the partial groom, nail trim of my MaineCoon, Finnegan. It was his first time. Scheduling was accommodating. Will be scheduling again."

"Savannah is knowledgeable and kind. The selection of products for dogs is top-notch. I came in today for a second time grooming appointment for my tenderhearted mixed breed lap. He had his nails done, his fur fluffed, and his booty sparkled. I thought the price of this service was fair enough to leave a generous tip. My dog had cash left over in his account for some high-quality rewarding beef liver treats. I'm all in with Tabby & Jack's. Give them a chance!"

"I always feel nervous taking my dog to a new place since he can be pretty anxious. Tabby and Jack’s did a great job with Cooper. He came back looking, smelling and feeling great! Definitely the best groomer I have taken him to and we will be back again."

"When we moved to Madison, I was a little anxious to find a new groomer. I checked out places closest to us with great reviews and found Tabby and Jacks in Monona and feel so lucky to have found such a great place on the first try. My little lady is very anxious and our groomer, Kim, always does great with her and always makes my little guy look so handsome! I highly recommend taking your dogs to get groomed at Tabby and Jacks in Monona."