Capitol Bank West Madison

"I came in to close my account. Tell me why it took Rene Kaiser more than 20 minutes to close it while she was talking to her coworkers in the back area. It was not busy and I have closed accounts before and it only takes a couple minutes. Then she calls me 7 days later to tell me it’s not closed and that a transfer went through and I called her back and told her just to write me a check for it and she never called me back. Why was it not closed right away? The transfer would have not went through if it was. She wasn't sure what to do which doesn’t make sense either. I don’t know if my account is closed or not… update: I went to the Verona branch they were much more professional and took care of me and squared away right away. I don’t recommend this branch ."

"I bank at Capitol mainly for savings, and their staff have been very helpful and communicative about deposit rates. And so far, every single person has been quite friendly! I live about 35 miles away, so they've done a good job with phone calls and eSignatures, when applicable. The only small gripe I have is that their online banking does not yet integrate modern MFA/2FA."

"I had a business mortgage with Capitol Bank for 22 years. I went there because my original loan officer, Todd Geltmeyer transferred there. He later left. My experience with Todd was excellent. However, his hands were tied by the unfriendly, abusive business practices of his superiors. My loan was renewed annually so they could get the most fees possible. During the recession of 2008, their loan officer, Derek, tried to foreclose on me even though I had never missed a payment. They refused to help in any way during covid, with a PPP loan or EIDL. I felt like there was a noose around my neck the entire time I did business with them. Luckily, I have now been able to transfer my loan to One Community Bank, where Tom Long has been most helpful in assisting me with my loan. I would not recommend anyone do business with Capitol Bank."

"I have been with Capitol Bank almost from the beginning.... I am very happy with everything that they do from Ken Thompson the President to Gabe the teller. Every one of them has been extremely helpful and professional. I would recommend them to anyone who wants great service!"

"Capitol Bank is my bank of choice because they are competitive in all the typical banking services -- and have exceptional consultative services. My banker, Justin Hart, serves as a business advisor on all aspects of my company and brings a great deal of value beyond the savings and lending services. I consider Capitol Bank my partner in my business' success."