TruStone Financial Credit Union

"I’ve used trustone for under a month and I’m already wishing I hadn’t set up an account with them."

"A lady there cancelled my card on a Saturday, with the bank being closed sunday after we had talked on the phone about replacing my debit card. i specifically told her to NOT cancel the one i was using at the moment so i could switch & manage all my accounts/subscriptions with that debit card, she said yeah and clearly understood i said i would come into the bank when i was ready to get a new debit card. she cancelled it either way & i had no way to pay for the things i was at the store buying, had no heads up, and will not be able to get work money for a whole week because of this fast switch, and not able to go in tomorrow to get it fixed. not sure why she would cancelled on a weekend!"

"The entire staff at the Cudahy Trustone is friendly, personal and knowledgeable about their job. I want to thank Dan and Erin for the excellent manner in which they handled our account. Dan went above and beyond on his own to help with a matter that had nothing to do with my account there. I really appreciate good service and I received it there."

"I had just moved to Milwaukee recently and my mom and brother recommended Trustone. I'm so glad they did. Erin was very kind and helpful while she was helping me setting up a checking account. I definitely recommend Erin if your looking for a wonderful banker."

"After cashing over 20 paychecks in 2021 at TruStone from my employer, today the Cudahy branch wouldn't deposit my paycheck. The snide bank teller didn't offer any resolutions other than telling me to open a NEW checking account. The bank teller's condescending words and attitude made me feel inferior. She appeared to enjoy seeing that I was upset, frustrated, and without a solution. I started banking with TruStone years ago hoping for thoughtful service and to work with a credit union, instead of a big bank. Clearly TruStone's Core Values of "collaboration" and "integrity" are for marketing purposes only. Today I'm closing my TruStone saving, checking, and loan accounts. I'll find a new banking institution that offers solutions and lives up to their core values. If you're researching possible credit unions, do not select TruStone. Do not select TruStone if you want collaboration and thoughtful service from Banking staff. Do not select TruStone if you want to trust your money with an institution that values you. Based on their delight in belittling customers, I'm certain TruStone won't care about this. But I'll be telling friends, family, my employer, and anyone who asks about how poorly I felt today."