The UPS Store

"The owner is a narcissistic, childish, demeaning and rude individual. I wasted 20 minutes of my lunch as the worker followed the owners instruction and followed a flow for a return only to have the owner come over and belittle her for following the flow when it was a pack and ship order. At one point the owner called the woman working for him "babe" and proceeded to use my barcode and experience as a training exercise. Dreaded having to go back to this location as I refused to pay 8 bucks for tape, when I did they had closed early 2:30 pm for the day. I'd rather drive to duluth anyway!....that experience (in duluth) was flawless in case anyone wanted to know they even taped my item up without charging!"

"When this UPS store first opened in the area, I was genuinely excited. Fast forward to now, and it's been a total letdown. The staff are not just rude, but they're also adding on random fees for Amazon returns. Their 2/5 star rating is generous; this place takes advantage of its customers. I would strongly recommend avoiding this store. It's worth driving over the bridge to avoid this place. Sad but so true."

"Now charging a $5 fee for customer packed Amazon returns, 30 inches and greater in length. This is not a UPS mandate, as the Duluth store does not charge this but a store specific charge. I’ve received a pretty consistent poor difficult experience from this store. I still go here because it’s closer than driving up to Duluth but I know what I’m getting myself into. I have personally be “chastised” by the owner for making a mistake on my Amazon return codes, and seen others treated the same. I do my best to have my ducks in a row, but I’m only human. Would prefer to be provided the correct information without being made to feel like an idiot. Saw a review claiming sexism, not discounting that, but would also like to say that it seems that he treats anyone, male or female, that makes a mistake with the same disdain. Any questions about the character of the owner go ahead and read his responses to other reviews."

"Today I attempted to return a turntable I purchased from Amazon to the UPS store in Superior, WI. (Before it arrived yesterday I found a nicer turntable, on sale for cheaper at Best Buy.) It was shipped in the retail box with a clear plastic bag loosely around it with the shipping label on the bag. Once I setup the return I taped a blank piece of paper over the existing label and printed out my QR code. Once I got to UPS (about 3 hours ago) I waited my turn only to be lectured by some dark-haired woman about my lack of knowledge regarding the shipping agreement between Amazon and UPS! I kept insisting this is EXACTLY how it was shipped to me so how can it not be good to ship back? There was a slight tear that I did not notice in the bag and I asked if it could be taped but I was told that would not be sufficient to ship the item. I had a couple of other items to return but I told her I would go somewhere that had customer service, I took those items to my car and returned for my turntable. At that point I asked for her name, she REFUSED to give it to me; that is when the owner stepped in and asked for my name, because I am not shady, I gave it to them, neither returned the gesture. The owner was worse than his worker. Very smug and angry. It is not the fact that I was refused service (but on the surface it made no sense I could not ship the item in the manner it was shipped to me), the owner claimed Amazon can do it because they are worth $30 billion. It was how rude both the owner and his employee were, like everyone knows that you can't do this. Even though I am in the IT field, I do work in the service industry and I interact with guests all the time while doing my work, I would never be so rude and condescending. I have been to this location dozens of times previously and while they are typically 'curt' or even rude, I have been able to ignore it and move on. This time is different. But it does have a happy ending, I went over to Duluth and they took my packages exactly as the were, (I did offer to pay them to tape up the tear in the bag but the guy said it was not a big deal and taped it up.) For some reason the owner is unable to treat people in a reasonable manner, in all honesty I feel bad for him, he seems like a miserable guy. Still wondering why he choose customer service as a profession."