Michaels

"There was a cashier here who was on drugs, put in the checkout section to assist people. She had purple stained hands. She started hugging our items it was the strangest reaction from a cashier I have seen. We told the manager. There was two managers but Kim was more helpful. I think she did have a talk with her. Im not sure what happened after that. I was in shock."

"The cashiers were really rude. I asked where I could find a clear piece of acrylic. The one guy said, "Clear paper?" I said, "No, acrylic, clear plastic." And, then he looks over at the other cashier and start snickering. And then he looks at me and says, "We don't sell that." What Michaels doesn't sell clear acrylic? Seriously? I'll take my business somewhere else. 01/15/24 4:10pm."

"Well I came here for some arts and craft items... and this place is a hot mess.. no employees anywhere on the floor.. no price on so many items.. just real bad.. alot of items need to be restocked and areas clean.. will not be returning to this store.. I'd rather go to hobby lobby"

"DO *NOT *DROP YOUR UPS Package Here. I dropped a package off October 5th, 2023 and they lost it. I couldn't file a claim with UPS because they were never in position of it. Every time I tracked the package it always said it was there. Several managers went to *look* for it but could never find it. I described the employee who helped me so they can follow up with her since she didnt follow whatever procedure for UPS packages. Apparently, that wasn't done either. I was told to call in their customer service line. When I did, their call centers are overseas and couldn't comprehend to issue I was having. They ended up hanging up on me. When I started to call the store more often, I wasn't given any answers or solutions. I left repeated messages with managers for upper management with no return/follow up phone calls. November 13th, 6 weeks later, my package was found and manager Larissa called me to give me the option to pick it up. When I asked what happened no one could tell me how this happened. So it's clear there's still no communication between staff and management. On November 14th, when I went to pick up the-never-shipped-package, I asked for a manager. Manager Christopher was absolutely no help. Didn't even know what was going on nor seem compassionate about the experience I was going through. He stated he knew nothing about the situation. Said he was new. I asked him how long he'd been there and he stated 3 weeks. I asked him what's the process for employees to get messages to managers. Said they were supposed to give it to them right away. I asked him how did this happen, he couldn't answer. I asked him what's the procedure for collecting UPS packages. He couldn't answer. Every question I asked him, he couldn't answer and started to deflect for me to call 1800Michaels. How are they supposed to help over the phone on a different hemisphere what your store procedures are? I told him they weren't even aware of accepting UPS packages. He was completely useless from a customer standpoint. He stated he he was responsible for the new look of the store and how the shelves are fully stocked. It came off tone-deaf and insensitive since that wasn't the matter at hand. I asked him if he knew who dealt with BBB complaints. He had no clue. As a Michael's card holder, a Seller on their Maker Place, a frequent shopper online and in-store, and custom framing, its beyond frustrating to shop there. And they're the closet location. I never thought I would be treated this way for this long. Then they're hiring ineffective managers who lack customer serve skills (Chris). What a shame. At this time, my phone calls and BBB complaint is still unanswered."

"Michaels is a place where you can get just about anything to decorate your home or office for seasonal or just every day living. They have a big selection of hobby supplies and home. Decor. The structure-is really big. Stocked with a lot of merchandise you may need .The service is courteous and friendly. They have great customer service. The manager was very helpful.We purchased a few items for seasonal. Great prices 50% off and more.. there’s a huge parking lot. Plenty of parking the handicap stalls are close to the front entrance."