H&R Block

"The woman I was fortunate to work with was wonderful. She explained everything which made it easy for me to understand the process. She made me very comfortable."

"Donna was extremely patient, I was not always good at responding, and at the last minute I managed to rise to the occasion and Donna was very gracious and we got everything done on time. Really appreciated her patient attitude."

"My Tax paper work was submitted on March 27, 2021 to Donna R. Deilena. Starting April 15th I attempted to contact Donna through the H&R office on Kenilworth Dr in Petaluma. That office was not answering or returning calls and when I was able to speak with a person they simply assured me that my taxes were in process when actually that was only lip service being that Donna was not answering calls from them. On April 30, 2021 I requested that my taxes be given to another agent or returned. Mind you this is over 1 month of waiting for communication from Donna or from the people that I managed to connect with at the Petaluma office. Finally on Friday March 30th I was informed that my paperwork was turned over to Dianne Solari, Senior Tax Specialist. Dianne went to work right away and finish my taxes by Monday May 3rd. She was a godsend & I truly appreciate her. Of course things get stressful in this office perhaps with more help or less clients she could be more friendly to clients."

"The woman who answered the phone, while I'm sure she's quite busy, was rude and not willing to help after her colleague, who was supposed to be correcting the state return that was filed incorrectly by them, went on leave without any notification to clients. I do not blame this on the person who had to go on leave for personal reasons, but when we pay over $500 for our taxes to be filed and purchase the "guarantee" we expect a bit more courtesy and helpfulness on the part of HR Block, particularly when the return was filed incorrectly by them in the first place and was done so for the second year in a row. We will not be returning."

"Communication was very poor. The first person attached to our account never returned phone calls and ended up not doing any work on our account. The second person who actually did the work to complete our return did ask good questions and processed our return, although it did take a lot longer than anticipated. Luckily we got refunds on both state and fed returns, so no late fees were applied but had there been late fees, we would have been looking to H&R Block to cover them as the extension we were promised when we dropped off our paperwork never happened and this fact was not communicated to us at all. We had to continually call in to get our account handled but once someone started on it, it did get done."