Hot Spring Spas of Orange County

"The service department needs a lesson in Customer Service. They need to be more mindful about communication and missing deadlines. When pressed for a response, they use the unacceptable answer, "We didn't get to it because we are busy." Moreover, they need a better process for paperwork and billing. Yikes."

"I’ve used Hot Springs Spas for 15 + years. The Spas are excellent and I’ve had nothing but positive interaction. I bought my second spa this year, a higher end model, it performs excellently. The spa was delivered and set up when promised. If you are fair and reasonable, I think you will get fair and reasonable service here."

"Great service and after sale support. I purchased my first Grandee Spa from Greg & Scott almost 20 years ago. Since then I have purchased another spa for our Lake Arrowhead home. Greg, Scott and Dan have always been there when help is needed. They stand behind their products and deliver a quality experience to their customers - Thank You!"

"We remodeled our backyard and decided we wanted a Spa. We knew absolutely nothing about spas and did a ton of research. Went to OC Hot Spring Spas at least 3 times (went to other places too) and felt the most comfortable with the process there. Greg and staff are amazing. They are extremely knowledgeable and have a no pressure sales approach. We also like that they are local to us. Very happy with the process and service we got."

"We had a stellar experience with the team here. My husband went into the store with our two small kids and they got great support and all of their questions answered. For Valentine's day, I decided to get the spa my husband had spotted at the store as a gift. I called up the store, they remembered my husband right away and what he wanted, then I ordered it right there on the phone. They prioritized the order to make sure it arrived on time for the holiday, did all of the logistics (from electrical to install) and followed up spectacularly. I have nothing but high marks for everyone we worked with along the way."