Downey Pool Supply Inc

"Hands down, the rudest man I have ever spoken to. How do you expect to get business talking to people the way you do."

"If I could give zero I would. This company took advantage of my grandma. She has a salt water pool that was in perfect condition and our pool guy was moving away. We have been using Downey now for almost 6 months and my grandma has called multiple times to ask how the guy is taking care of the pool when he would go weeks without showing up and when he does come he is here for no more than 15 minutes to skim the top of the pool. They pretend like she’s never called every time she speaks with them so we got a second opinion and we are now cancelling the service because the repairs that are needed are going to cost her thousands of dollars. The salinity is way off, the filter has never been serviced, there is green spots, the salinity is so bad that it’s eating away at the sealant on the pool walls. They are a terrible pool service and should be ashamed of themselves for taken advantage of a woman who can’t go check the filters for herself. I hope this review stops anyone else who is looking into their company for any services."

"We recently decided to cancel with Downey pool because not only did they mess up our pool but they have the worse customer service. The owner is absolutely awful. She obviously doesn't care about the business because as she said " we have over 600 customers". To use that excuse as a reason as to why our pool was unattended is unacceptable. Why take more customers if you will not be able to fulfill the work? And that was not even the problem, the problem was that they were not communicating this with us and giving us the option to find a temporary fix. Also, as an owner, I would want to know why a customer is leaving... she didn't even bother to ask. I would think she would want feedback on her employees and to know If they are doing their job correctly. The fact that she isn't even willing to apologize and look for a resolution is the reason I will have to seek legal action if my pool can't get fixed under $100 by someone else. I am completely disappointed and DO NOT RECOMMEND their business. Please note that if you aren't home during the pool service, it is most likely that they are not doing anything, they come and leave within 5 minutes and then charge you you monthly fee and tell you you need Thank goodness my neighbors told me this was happening and I was able to verify with my ring camera. BEWARE!!"

"In my opinion, this is the best pool service in the southeast area. Wonderful service by very knowledgeable staff. I received great advice on how to correct the pressure on my pool filter, how to control my pool algae problem, and a lot more. No sales pressure to buy expensive treatments or solutions. Love this place. Highly recommend them to you."