Gold's Gym

"I would give it a zero rating. I was traveling from Northern California with a friend who has a Gold's Gym membership. My friend got a travel pass and asked for a guest pass for me. We were told that the guest pass had to be issued at the location and that the price would be $30 for the 24-hour pass. When we arrived at the location, I was told that the pass was $40, not $30 and that it would be good for 24 hours. So the next day, I arrived at Gold's gym before the 24-hour period, and I was told that that pass no longer worked and that I had to purchase a new pass. The poor customer service, the condition of the gym, and the equipment are not worth the $40 for a day pass."

"Website says 7 day free trial with only stipulation being: "not valid if you have visited within the past 6 months". Upon driving through the so-called "catastrophic rains" of Feb 2024. Front desk says the trial is not valid to people that aren't residents of Santa Barbara. If that's the case, then add a disclaimer on your website saying that... Don't make people drive through the rain to find that out. Very poor experience. Will never ever use gold's gym and never recommend it to anyone who values honesty and transparency."

"Staff here sucks and is super rude. Two male employees denied me when I tried to use 7 day free pass, saying I was just trying to get a free workout in and wasn’t interested in joining. After explaining I would be back in SB for good after 3 months at school, they said I could not join as I wouldn’t be here, even though I said I would join as soon as I was back if enjoyed my free trial. Would highly recommend joining Fitness19 instead, much cheaper, nicer employees, and they actually allow you to use the free trial:)"

"Hasn't changed much in 25 years. Good no-frills gym, pretty well equipped for cardio upstairs, and weight training downstairs. DB's go to 125 lbs. Bummer that they did not open on time 10/11/23. Many people waiting. Do better! It's 2023, intall remote door locks or something. Opening on time is most important for those of us there at 5:00 AM. 10/11/23 10:00 a.m. update: management reached out to me to apologize for late opening, I accept. Added a star back for responsiveness."

"Very disappointed in the staff. To summarize the situation: I walked in requesting a three day free trial, and Lauren persuaded me to "try the gym for 1 month for just 1 dollar." She guaranteed me that there would be no other fees or charges if I canceled within a month of signing the contract. A month later, I decide that I do not wish to continue my membership, but I was being charged a $60 fee even though I followed her exact instructions. After speaking with multiple people about my situation, all I received was, "I am sorry about your money loss, but there is nothing we can do about that. Why don't we give you another month for free to make it better?" I understand it's a business here, but I didn't expect to be lied and conned to. On top of that, the gym is crowded and not very clean; definitely not worth $60 a month. Would not recommend anybody to join this gym."