Bank of America Financial Center

"My experience was very good, unlike what some of the comments below said, most of the staff here are very polite and professional."

"Absolutely do not go here, the manager Maita Avila. I believe she's a scammer, she tried to get way more information than necessary to verify my account. I repeat do not go here, your information can be sold by her."

"Would give the entire staff 10 stars ⭐️ if that was possible. I was so glad when BofA reopened the Malibu branch post remodeling. Could not be happier with how I am treated, with how all of my problems/difficulties are addressed and then resolved. I can unreservedly recommend this branch."

"Very unprofessional experience with a teller named Jason Gorenstein who really overstepped his boundaries with myself and my husband a few months ago. Fortunately the issue was resolved by another person who worked at the bank who overheard the unnecessary questions he was asking us concerning how we make our money etc . She stepped in and explained to him that what he was doing wasn’t okay and gave us the help that we needed . He barely looked us in the eye or acknowledged us the entire time but wanted to question how we have the amount of money that we do and it was so inappropriate and uncomfortable .I can confirm that the other reviews about them making you uncomfortable when you’re dealing with certain amounts of money is true. I am considering filing a formal complaint to BOA concerning the incident . This is Malibu , so I wasn’t expecting that kind of behavior . It’s not okay and made me feel uncomfortable to return to this branch much less bank with the company. Hopefully someone can address this person and get them to understand ."

"Worst banking experience of my life if I could give zero stars I would. They only have one teller all day and wait times can be over an hour just to withdraw cash."