Tiffany & Co.

"I went to look for a nice necklace today with my husband. While we were being helped, the gentleman who helped us started the conversation with us asking a personal information such as where we live, what we do, and where we are from etc. Eventually, most of the conversation was about asking questions that had nothing to do with the jewelry that I was looking for. He didn’t even pay attention to the necklace that I was trying. It was the worst shopping experience that I had in my life and, believe me, I am not young. If I came to spend thousands of dollars in the store, I expect better service and respect. They need better sensitivity training when dealing with customers."

"terrible management. I just tried to go in and order a new strap for my tiffany watch. They sent me to the back where there is a giant line of people waiting, and only one person working. The person working didn’t even look at me after five minutes of me standing there to try to get an idea of how long it would take. Literally could not get the workers attention so I asked for a manager. She told me she had no idea how long it would take and there was no way to put my name on the list and literally I had no way to order a new strap unless I waited for however long it takes. I’m genuinely confused. I felt like I was in a Target LOL"

"I absolutely love coming to this location. I made my first connection with Scott Berg and he's been my go to guy since we first met here 2 years ago. He's extremely attentive and highly experienced so his recommendations are taken very seriously. I've purchased several items from this store since I first met Scott and he also makes it really easy to search not only search for specific items but also having them either delivered or picked up with ease. Lastly, I occasionally receive invitations to special events and I really enjoy those when I am able to attend. As long as Mr. Berg is around they're keeping my business close to the Topanga home!"

"I had such a wonderful time yesterday buying my first pair of Tiffany earrings. Athena made this possible. She is so kind, sweet and welcoming. Athena made my shopping experience fun and I look forward to seeing her for my next shopping trip. Athena did not make me feel like my purchase was too small nor did she make me feel awkward. Thank you Athena for going above and beyond and helping my ears look beautiful. You are truly the best!!! Xo"

"I saw some amazing pearl earrings I wanted to get for mothers day for my mother. When I went in they quickly made me feel unwelcome as no one even came up to greet me. I had to go up to a woman just standing at the entrance for help. I told her I wanted these pearl earrings and she stayed silent the enter time. They really didn't believe I wasn't gonna by anything and everyone just kept on staring at me. I was dressed more appropriately even especially after coming out of a college lecture class. I wish she was more welcoming and helpful. If she actually showed me different pearl earrings I would have paid more as I saw different sizes and even talked to a lady over the phone ahead of time. But it was her loss and I just paid around 300 for my earrings. She also seemed very shocked to know I'd actually buy something. This is why I like couch and Micheal Kors so much, they are welcoming and that makes me want to spend more. I just wish I had a better experience."