Paradise Pool & Spa Care Inc 25197 Corte Sur, Murrieta, CA 92563

"Poor communication, incomplete work, more problems after he finished than when he started, awful customer service Was assigned Paradise Pool & Spa Care by home warranty when our pool and spa heater stopped working. Multiple issues from the very start: 1. Did not respond right away to the request so I reached out to the home warranty company asking what to do. Was then contacted quickly stating he was about to call us (this was a theme). 2. Told me that I must be looking at our app wrong because what I was telling him was impossible regarding spa temp, pool temp, outside temp 3. Came and worked on the heater and left without saying anything or updating us. When I contacted him a couple days later he again said he was just about to call me. Said he was coming back the next day to work on it again. 4. Was told heater needed replacing which was then done and covered by warranty so no issues there but heater showed up with a broken piece (not his fault and solved the next day). The existing pipes after the new installation were now leaking and he said this couldn’t have been from him. 5. Was informed a day later that the heater wasnt igniting and we needed to get the gas company out to inspect the line for water. This was done and gas company said that was not the issue. I then told him this and he returned the following day to again work on it, leave and not update us on the status. A couple days later I asked what was happening and he said the same thing about the gas line. I again asked about the leak in water and he ignored it. 6. I asked what I needed to do to fix this and he said it was no longer his problem and that he got us a new heater for the service fee. I asked about the leaking and he again said it was not his problem. I told him I had been pretty patient this far but was getting upset and he has since stopped communicating and will not answer calls. Warranty company resubmitted a recall for him to look at it again and he canceled that order. Would not recommend"

"Marty is absolutely the best in town! Extremely knowledgeable, does what he says to the fullest! If your looking for pool service, it's in your best interest to call Marty. Stay as far away from Mike @ Temecula Pool Supply and the other idiot John @ JR Pool & Spa. I say again, call Marty!"

"Great customer service! Called Yesterday evening about a Hayward pump that was under waranty and it was diagnosed and replaced this morning! Will definitely be using Paradise Pool and Spa Care in future."

"This company is absolutely awesome, I called three different pool companies to come out and look at replacing a warranty items from another pool company, not only did they show up the very next day, but they showed up with the part and replaced it within 10 minutes, all while the other pool companies said it would be weeks before they could even get out to assess the situation, super happy with Paradise pools service and response, do yourself a favor and don't waste time with others. Hands down best service."

"What a pleasure to find a reputable and dedicated pool and spa service that Marty (owner) and his employee Chris provide. I’ve been through several pool service providers and it was somewhat discouraging to have incompetent and lazy guys come and do nothing or not show up. (I watched one guy just look at his phone and then leave. Didn’t do a thing). I’ve had Paradise pool service for over a year and it’s been not only a pleasure but also to have Chris service my pool with professionalism and answer my questions has been very satisfying. I’ve had a couple of warranty issues and Marty was quick to help. I can recommend this company to anyone who needs pool and spa service. I’m so happy to finally find a qualified, professional and friendly service"