PINK SPONGE MAIDS 1343 East Gladstone Street, Glendora, CA 91740

"I really liked them at first and was super excited to have them come over. Then it all changed. They tell you the arrival time is any time during the day and expect you to wait all day. One time I waited all day and at 4 called to ask jay f they were coming and they told me they were not and were short staffed . Instead of letting me know they weren’t coming they just let me wait around all day. One time a guy was like 20 min late and left 25 min early and I was charged for the whole two hours. I feel my lack of ability to clean efficiently can get done in an hour what they get done in two. I don’t know I liked the first cleaner but with all the issues I was having I decided to cancel services."

"ALL THE STARS. After the first deep clean (which was just before the holidays with 4 extra people living here), my house SHINED. And after the 2nd visit (which was after Xmas), my house absolutely SPARKLED. We are so happy with this company!"

"I have worked with the pink sponge team for many years. They are always flexible, fast to respond to inquiries and open to feedback. My last service from Monica was amazing. Monica made sure I was pleased with her service, even leaving a thank you note. Continued incredible quality for the cost. Thank you Monica and Pink Sponge."

"Update to review: I have been refunded my money, and was contacted on a Sunday to do so. The relationship of giving someone your card info prior to rendering a service has to involve trust, FIRST! You trust that they will render the agreed upon services at a standard that is consistent and acceptable in exchange for payment. I have been working with pink sponge for 7 months and we have only hit that mark with two in home cleaning providers. The rest have been mediocre at best. But, that is not the ONLY reason for the one star. The one star clearly is because the technicians aren't cleaning properly but what isn't reflected here is how pink sponge predatorily gouged my family and I during a very fragile time in life. My husband's father passed and 10 days later his mom is in the hospital w a stroke so we haven't been monitoring the billing by pink sponge and when we finally looked... THEY HAVE CHARGED ALMOST $1000 to our cards respectively on those 10 days!!!!!!!!!!! We have only had one service, so where the charges stem from we do not know. We reached out to them and cannot get a call back, we have texted and called plus email. There is an honor system involved with auto pay which most companies use an automated system to complete to prevent double charges and mistakes. But, I can confirm without a doubt that pink sponge does their charges manually and doesn't verify that they haven't misused a good hardworking families funds. When I say we are looking to get our money back and part ways it's being kind. Imagine trying to purchase your father's burial suit and your card gets declined because of a cleaning service who won't return the call AND you had to do touch up cleaning to your house before going to visit your mother in ICU. Like I said, the staff isn't aware of the impact of over promises and under delivery. Jennifer the owner's daughter or the owner is my request on getting the financial debacle resolved asap. I have called and emailed plus texted you all. Hire experienced techs and be responsible with people's money. It is the right thing to do. Forget the cars with eyelashes, just get the cleaning done right at the agreed amount. The frivolous things aren't necessary. As a side note, I should mention. I had a woman come to my home from pink sponge who was larger is stature who cleaned my entire downstairs by spraying cleaving solution on the floor and placing a towel on the floor then using her foot to push the towel around to dry the floor. Yes an entire floor of a home that way. Additionally, there was a tech who came to my home the day that the attached pictures were taken and she all of a sudden began acting strange and moving quickly on 4/20/23 and the disappeared before 4:20pm. She did say a word prior to leaving. The next day I contacted pink sponge about the disappearance and was told the tech did not feel good, "...she's human." Again not experienced enough for the price they charge and CERTAINLY don't take responsibility for the work when brought to the attn of leadership."

"Excellent house cleaning service. We saw their reviews and decided to call them last minute to do a deep cleaning before a tenant moved in. They were able to schedule it for the next day and Cierra arrived on time with all the cleaning tools and supplies she needed. She did an excellent job on everything including the bathrooms, inside of the refrigerator and oven. She even vacuumed and mopped. She really had the place sparkling as promised. Will definitely be using their services again."