Taylor Melissa DO

"I have been with Dr. Taylor for years. She has always given me exceptional care. I completely trust her with my health. The office staff makes each visit even better they are so caring."

"Office staff are completely unprofessional and lack empathy and work ethic. Dr Taylor's office manager and assistant would not return calls from my pharmacy for two days so that required information could be clarified. When I called the office and requested they call the pharmacy, the office manager refused to do so. I had to got down to the office and insist that I speak with Dr Taylor herself and wait for her to call the pharmacy and correct her office's mistake in processing my prescription. For her part in the matter, after clearly discovering her own error and realizing her staffs active role in poor and unprofessional service, she offered no apology and instead wanted to dismiss me as a patient which is illegal for a Doctor to do to a patient while under going treatment. Instead she sat on hold for 30 minutes waiting for the pharmacy to get to her call, something I had to do 4 times while trying to get the prescription written 2 days prior. Dr Taylor and her staff are despicable humans beings and don't belong in the health care industry."

"The doctor is a nice lady, but the customer service and booking is the shittest exp ever. My mom who is elderly has been with the dr for many years, they refuse to book her an appt today with any one in the clinic. This happens all the time, if you have ANY type of situation that comes up, they will NEVER help you. EVER. They really suck and the "girls" on the phone just don't care. They have the biggest FU attitude. I am stuck dealing with these creatures becuase her medical and we live in the boondocks. So yeah- my day will be spent in ER - again. When she needs antibiotics and some cough syrup, now, before it goes to pneumonia."

"I have recently had to move my elderly mom from South Carolina to live with us in Norco. She needed a new Dr. and is very picky. Upon our first meeting and many since, Dr. Taylor has been extremely kind, generous, polite, knowledgeable, and tender with my mom. It is terrifying to age and to know you are literally losing your mind and Dr. Taylor seems to have the compassion and understanding of this. I am very grateful my mom found a "safe" place to have her geriatric care. Thank you to the staff as well! They have been expedient and professional with each of our visits. I would give more stars if I could. Keep up the great team work and patient care! Kindest regards, Diane Zeman"

"Do not, PLEASE, do not go to this office!!! My family sees 2 different doctors in this office, I think the office is very unorganized, unprofessional, and I don't think they provide good patient care. As a registered nurse, I would never dream of neglecting my patients the way this office and their office staff do. I think the MA's are rude, I think the office manager is rude as well. I have been waiting 5 days for a referral to my neurologist, which is pretty important, and have left voicemail messages for the "office manager" and for the "Medical Assistant" assigned to my doctor, 5 messages later, and have yet to receive a call back!!! Patient care should be the #1 priority, not standing around laughing and giggling while patients are waiting for care.. I think this office is unprofessional."