WorldMark San Francisco 590 Bush Street, San Francisco, CA 94108

"My parents are part of WorldMark and I have been to numerous properties and I love the brand and the hospitality. This however was the worst experience I have ever had any where, even a Motel 6. I arrived from a decently long drive after work. The front desk team checked me in and were very nice. Then they said the Concierge Desk had a welcoming gift for me. I have been to other properties and normally it is some water, maybe some snacks and a brochure outlining their amenities and services. What I experienced was a very pushy sales women asking me all kinds of questions and having me fill out a questionnaire and when I said I was only in town for one night and I really didn’t have time to see a presentation or proposal her whole attitude and demeanor shift and she sent me on my way. While she was questioning me she always asked how old I was and did I looked too young to be 39 and I almost assumed I was lying about my age. I have worked in restaurants, bars, hotels my whole adult career. I am currently employed as a Food and Beverage Manager inside of a very nice resort. I will never come back here. I have also encouraged my parents to cancel their membership and spend their money where people will actually value their business."

"Went to visit some friends who'd come to town!! It was a nice, clean, and stylish room, (bedroom and sitting room.) The bathroom looked very clesan and modern.. I must say, I was tempted to ask my friends if I could stay overnight- but THEY needed some time alone, so I didn't.. And I know they enjoyed themselves!"

"Would NOT return! We were gifted a stay from a family member and we were excited to stay in such a central location! Unfortunately, the Wyndham SALES PITCH experience was just so awful! We had no idea we would be pressured into sitting through a presentation during our stay. We were not familiar with this hotel chain before and it felt just like a scammy timeshare. Upon arrival, we were immediately greeted by the “concierge” aka SALES PERSON. She was extremely friendly and seemed helpful, but it took a turn. We had just come off a long-haul international flight and just wanted to rest, but we were bombarded with information and what they could offer us. We were initially intrigued by a promised $100 gift card and 7-night free vacation, but felt it was all too good to be true! We were told that if we only sat through a “SHORT” presentation, we would get those free gifts. After initially agreeing to this, the “concierge” cornered us in our room and said in order to access these things, we had to pay a $40 HOLDING fee. That should have been my clue to RUN, but we were so jetlagged we complied. We were also implicitly told that my card wouldn’t be charged, legally in California they can’t charge for this, but low and behold I was charged so they LIED to us. After then also reviewing the little card for our “SHORT” presentation booking, the time slot options were 90 minutes and 120 minutes so that is in no way a SHORT presentation. We decided to opt out entirely as we felt so saddened to be misled and didn’t want anything to do with a company that operates in this way. We got out of the presentation and were refunded the $40 but it was just such an unpleasant experience and we just felt so awkward coming and going from the hotel every time we saw the concierge and staff. Other staff we dealt with were all friendly and I can’t fault their friendliness. I just have issues with being made to feel like all interactions weren’t genuine as there was always a sales pitch undertone. The other issue we had was we were booked into a 1 Bedroom, Top Floor Room with two bathrooms. Upon check-in, we were given a room on the 3rd floor and I initially brought up that this wasn’t the room that we booked and we were excited for a high floor room to get away from the noise and hopefully have a nice view. We were told by the reception staff that his room on the 3rd floor had a lovely view and we would be happy. Upon entering the room, our lovely view was that of a carpark across the street and only had one bathroom. Thankfully reception corrected this issue, but it was frustrating to have to move our luggage from room to room. Lastly, our room was never serviced during our 4-night stay. We weren’t told if there was anything that we needed to do to request service, but most name-brand hotels will service your room during your stay or at least explicitly advise on how you can get your room serviced if it’s not done every day. We were out of our room most mornings by 9 am and even in other hotels, if we missed the first round, they’d check in to see if they could get in later in the day. Only positives for the hotel are the location and good local restaurant recommendations, and also the cleanliness of the room upon arrival, even though our room was never serviced during our stay. All in all a really uncomfortable experience and I will not be staying at any Wyndham properties ever again, I’ll stick to my Hilton Diamond hotel experience!!!"

"Check in and room was all nice. Ownership service area only acts friendly, but when it comes to you not being a potential money wallet for them, they push from the most important person in the world to an annoying pest and just tell you to wait without figuring out the best way to save your valuable time. I was there to ask questions in place of share owners and they made me wait an hour then said you come back later when it should’ve taken 5 minutes for this to be done. Lost time to explore the city, I don’t recommend working with insincere people like them."

"Extremely friendly and informative staff. Nice clean rooms. Fabulous architecture! Soooo close to everything downtown! Only a couple blocks from Chinatown. All transit close by. Gotta walk a little but that's good for you!"