Walgreens

"Let's start with what I like: Open 24 hours However, this is one of the worst places to have your doctor send a prescription. There's usually a shortage of pharmacists, and a long line ensues, with only one functioning counter that tries to service several patients. If you need a consultation after pickup, good luck, as there is another line and often the pharmacist isn't around, so be prepared to wait in front of an empty window. I have empathy for the employees, as they stated they are short staffed, but that's a problem for the corporation to solve. Making customers wait 30 mins in line, only to tell them their prescription isn't ready, and then to stand in the line again is a colossal waste of everyone's time. What we need is a better check-in and pick-up system that uses technology (a phone or a kiosk). To be fair, the overworked, under appreciated employees are nice, and struggling because of Walgreens corporations cost-focussed mismanaged HR priorities."

"I pressed the service bell and within a minute a staff member came to assist me with the medicine in the window. Thank you very much. Also, their beverage cabinet is not open, which saves electricity, but you can see what products are inside through the screen without opening it. Very smart! And there are many vitamins that have discounts and coupons. And it is open 24 hours, thank you for providing convenient service! Thank you to the lady who opened the cold /flu medicine window for us today! Happy new year."

"I wish I could give negative 100 stars! 1. They gave me the wrong prescription and then when I brought it back they acted like I was lying. Why would I lie about birth control pills? If they made this mistake with me I’m sure there are many more mistakes some much more serious than the wrong does of birth control pills! Not only that but they are beyond rude!"

"I’ve been coming to this Walgreens for at least 30 years and I have never imagined being treated the way I was. My dogs vet wrote a prescription and asked me to please head to Walgreens to pick up since I was headed out of town. I arrived at this Walgreens and was greeted by a very rude pharmacist. They pharmacist review the prescription from the vet and told me she could not honor the prescription because the signature was different from the writing(of course print and handwriting is different). The pharmacist then explained to me the doctors signature is in blue and the writing is in black, someone else wrote this. I asked the lady, how do you know the doctor did not write this? Do you have a degree in calligraphy? May you please call the doctor? Apprehensively, the pharmacist agree to call the doctor who not only verified he wrote the note, but also explained he’s never experienced this. The pharmacist then looked at me and explained to the doctor, I would have to return to the vet to retrieve a new prescription with the doctor’s signature in black. The doctor offered to fax or email the prescription, but the pharmacist would not accept it. Once the pharmacist got off the phone, I asked the pharmacist to please check if she has any of the pills in stock and or if any other Walgreens does? The pharmacist told me she could not do this. When I question why, she then said oh no, I can call and check but it will take me a while. As I was waiting for the pharmacist to contract other pharmacy’s, I noticed she continued helping other customer. When I asked the pharmacist, May I have an update she said oh I’m waiting. The pharmacist then walked away and came back and then said no other locations are open. I took this opportunity to inform the pharmacist that I’ve been helped here before with the exact same prescription and I am very disappointed. I explained to the pharmacist, the first time I came to pick up a prescription was when I was in a suit. I told the pharmacist because I am in a sweatsuit with my natural hair out I feel as if I am being judge. The pharmacist told me I was accusing her of being raciest. I explained to the pharmacist, this is not what I am saying however since you’re pointing it out, yes I feel this way. I explained to the pharmacist I work to hard to be question and or accused of writing a false prescription. I explained to the pharmacists, you’ve spoken with and called the doctor however you are still making me return to the vet to retrieve another note because the doctors signature in your eyes did not match his writing in print. Further more, you feel as if the note is fake because the doctor signed his signature in blue and not black. I explained to the pharmacist, it is people like her who continue to take the country backwards and she needs to think of the impact she is having on others. As I was walking away, the pharmacist made sure to tell me, once you switch prescription be sure to give the other prescription back to the doctor. Also, even when you do come back, I only have 10 pills in stock at the moment. Instead of responding, I walked away and just shook my head. The amount of misery this person is sad. I will be reporting the pharmacist to the store manager, general manager and regional manager. Absolutely no one deserves to be treated this way."

"Wish I can give this pharmacy what it really deserves...ZERO STARS! ABSOLUTELY, WITHOUT A DOUBT, ONE OF THE WORST PHARMACY'S IN CALIFORNIA. ALWAYS A VERY LONG LINE, UNDERSTAFFED, AND INCOMPETENT CASHIERS!!! I had all of my prescriptions transferred over to another pharmacy but unfortunately my Dr didn't read the notes and sent 2 to the Westlake Walgreens. After waiting itinerary for a half-hour (due to only one cashier) I was told the Rx wasn't ready and would take another ½ hour to 45 minutes. Never again will I give that improperly managed store another hard earned dime. I won't add the expletives but you can be assured I wanted to."