Crossroads Animal Emergency - Norwalk

"Let me tell you something about this animal hospital. They rip you off!!! My frenchie came in and had trouble breathing. They told me I have to give a 1500 deposit before going in. Then, the vet only gave us three options: we put our dog down, spend 9000 for them to monitor him, or spend 24000 to put him on oxygen for 48 hours. They told us he was healthy but since a lot of frenchies have that problem we should put him down. We ended up paying 2563 for nothing. We brought him home and we feel like we take better care of him here than at the hospital. He has calmed down and is resting as we speak."

"The first doctor we met with, Dr. Camuso, was wonderful! He was compassionate, knowledgeable, and realistic. I knew in taking my pet there it would be expensive. My cat is 10+ years old with underlying conditions, which we disclosed all. We came in because he was lethargic and not eating. We were concerned it was DKA, which was basically confirmed. This was our first experience. The doctor was helpful in navigating on how to cautiously and realistically move forward. I do not have endless funds and the doctor seemed somewhat sensitive to that. We left our cat there overnight and were told to pick him up at 7am sharp. I received a call at 6:50am to make sure I was on my way—I was walking in their door. In speaking with the same doctor, we decided it would be helpful to keep my cat there another shift as opposed to transferring to my vet at that time. We were then told to pick up my cat at 6pm (an hour early to review the discharge information). At 5:25pm (while on my way to Crossroads) I received a call from the doctor on staff at that time. The call felt alarming and confusing. I was told my cat needed to stay at minimum another 48-72 hours and then be transferred to specialty care. There were no other options shared. I asked about him staying until the morning and was told these work-ups to determine fees take time and I should already have that information. At this point, I have spent $4000. The additional costs would be a minimum of another $6000, which would not include any specialty care. My cat has a heart murmur, FIV, no eyelids, diabetic, arthritis in spine, and skin conditions. It was determined by the first doctor that my cat was suffering from a raging UTI, which may have caused the BG to spike. I felt incredibly bullied by the second doctor (possibly Dr. Ortega). I felt shamed for not instantly agreeing to move forward with the care. I felt ridiculed for asking to take the treatment by shifts and not committing to the 48-72 hours and transfer to specialty care. I was afraid I was looking at $25,000 with no real hope of him recovering. I felt panicked in trying to process what was happening. This conversation was night and day from my conversations with the previous doctor. I was at a loss and told them that I would come and get my cat. But this was not the worst of it. The doctor did not come and talk to us at all—though we were asked to come early for this very reason. Again, my cat was diagnosed with a raging UTI and Dr. Camuso told us twice that oral antibiotics would be sent home with us. However, they refused to give us the antibiotics. My cat was scheduled to receive another dose that evening, but the antibiotics were denied. We asked twice. I also asked about insulin dosing and was told to discuss with my personal veterinarian. I feel the doctor put her pride before the medical needs of my cat. I was in disbelief and so disheartened. As soon as I got home, I contacted my veterinarian. She contacted Crossroads directly. After waiting 30 minutes on hold to ask why the antibiotics were denied, she was hung up on (she believes this was done by Dr. Ortega). My veterinarian asked for a name, but the request was refused. I am in absolute disbelief over this treatment and lack of."

"Caring staff that was crazy busy when I brought my beautiful fur baby in to be set free from his pain. He went from my arms to the techs arms who quickly whisked him back to be sedated so we could have time to say goodbye. Even while taking care of business and payment, the lady behind the desk was comforting and kind. I wish I remembered the Doctor’s name who was reassuring and gentle with our precious baby. A horrible, painful experience quickly turned to one of comfort and peace because of the caring staff. THANK YOU! *Side note: reasonably priced. He is sedated and comfortable in the photo below."

"Don't go to this hospital. They charged me $4000 for my cat and he died after I left from there. They wanted another $2,500 to leave him for an additional 10 hours, but I took him home still with vomit and when I went to pick him up, they didn't show me him until I signed papers. Finally I was able to see my kitten and he appeared worse than how I left him, very hurt and weak and he smelled a lot of bactericide. They inserted a Q-tip in his behind and just said it was parvo, didn’t do any blood work or nothing. All the medicine they gave him was for parasites and he didn't have any to begin with. They put me on a plan to pay the bill and told me I wouldn’t pay interest but now I’m paying 21.5% APR. This place is just a business, they do not care about your pets they just want your money."

"Do not take your pets here!! You are better off driving 100 miles to find a trustworthy animal emergency vet than go here. We normally take our pets to an emergency pet hospital in Cerritos, but they were full on that Friday night. Instead, we found the closest hospital which was Crossroads. Not only did they grossly over charge us but we had to wait hours to receive what turned out to be an incorrect diagnosis. Probably by design. The vet who treated our dog recommended emergency surgery, but we felt she wasn't being truthful and decided to wait until Monday to see our normal vet. On Monday our normal vet told us our dog simply had a pinched nerve and would be fine in 2 weeks' time. Also, according to our vet, Crossroads over prescribed the dosage of medication which our vet said could have killed our dog. Our vet charged us $50 to tell us our dog had a pinched nerve while Crossroads charged us $1,400 because they had diagnosed a severe spinal injury. Our pet insurance only paid a fraction of the claim stating that our policy reached the limit for the type of treatment our dog received. Meaning the cost didn't warrant the service, treatment or diagnosis. Oh, by the way, 2 weeks have passed, and our dog is back to 100%. Again, don't go here unless you want to be ripped off."