Banfield Pet Hospital 21848 Valley Boulevard, City of Industry, CA 91789

"On hold time was too long. I was put on hold for 15 mins."

""I had a bad experience at the Banfield hospital today. I checked into the appointment early, spent 20 minutes at the counter with the nurse trying to fill in information that could have been done more easily through email. She did not even know my dog's breed but tried to suggest dog food to me. Then she went on to talk about how a grain-free diet is related to enlarged hearts and advocated for the brand Science Hill. When I questioned the validity of her claim and suggested that a confounding variable (legume) might be responsible for the enlarged heart, she dismissed the statement. She later educated me about influenza, which I am well aware of. When I asked for a solution, she initially said there is none, but then contradicted herself by mentioning an influenza vaccine. I agreed to the vaccine and later found out there are boosters, meaning more money and visits than what I initially signed up for. In this incident, she withheld information I needed to know. After they took my dog, Bambi, they said they would call me when it was done. I waited for more than an hour and 35 minutes with no call. I went back to check, and she admitted they were done long ago and were just keeping my dog there to watch. I can watch and monitor the dog; I didn't pay you to play with my dog. When checking out the dog, she did not give me any feedback from the doctor. I had to call in and speak to three different people, be placed on hold for 15 minutes before I could speak to a doctor (not even the one who saw my pet) about the information I requested. Overall, I felt like the place is unprofessional and inefficient because of my experience with this nurse. She did not know how to read the room or do her job as a professional."

"Freaking cancelled my appointment last minute when I get there because they have to close early. Business hour is until 6pm but they couldn’t find a doctor that can work past 4pm. My dog just needed an injection for her allergies which probably won’t take more than 10min but they still saying they couldn’t see my dog. Ridiculous"

"Used to love this place because of its conveniency, until I get disgusted today. They've been rise their price for pets health plan without reminders and permission. They just decided to take away more and more money from my bank account without even announcing. Then today, they charged me 95 something dollars for picked up my cat at 7pm, which is right before they are closing. They were saying they close at 6, and after that they charge 95 something dollars per hour. That's even more expensive than human! What place is this? And I'm pretty sure this rule was not exist earlier this year. And I always picked my pet after 6 on their exam day, never got charged until today! When I got home, I saw my cat’s fur were pulled out and stuck on the zipper! Worst experience ever!!!"