Bay Club Santa Monica 2425 Olympic Boulevard, Santa Monica, CA 90404

"Used this gym last year up until late this year. One of the main reasons I joined was the steam room. Once it broke they said it would be fixed by thanksgiving / Christmas 2022, this didn’t end of up happening for 8+ months until I left. Every time I asked a staff member about it, I hardly got a response and mentions of el segundo, which to me is irrelevant. The membership fee then increased, without anything given from the team to improve the experience. The facilities are decent but the majority of the time, the gym was packed, even at 6am, and for the price they charge, it’s hardly a great experience. I understand there is local restrictions, but considering how amazing the el segundo branch is compared to SM, they should reduce the price. Overall, okay experience but would not recommend."

"Very unhealthy “health” Club! No access to fresh air. If you go there, you’re going to be breathing in stale, stinky recycled, air, complete with Constant construction - dust included,- and even with the issue of Covid, the management would not let me open the door, even a crack! It’s so ridiculous that people who call themselves health experts demand that people work out in recycled air. I get a sore throat every time I go there. The management insisted that the recycled air was filtered. But everybody knows that’s just a joke. Inside air is toxic. They have so many doors they could easily just open a tiny bit to provide our health and safety, but they refuse. (God forbid we should let out some of the toxic inside air and let a bit of healthy fresh air in!) The management can’t think for themselves, and they insisted that instead of just letting a little fresh air in, that I should work out in their outside area (which, in fact only consists of one or two stationary bicycles) - and if I want to take a free weight outside I can. But that’s insulting. Why would I spend $200 a month to come to a gym and stand outside with a free weight, when I have free weights at home? All they have to do is crack open a door that has a readily accessible fresh air! But they “don’t want to let the air conditioning out”. Absolutely ridiculous. They obviously don’t care about the safety of their clients. I don’t go to the health club to get sick. Thanks anyway. Very unhealthy “health” Club! Addendum: And as a response to their reply below, how can you honestly promise me that your inside air is “filtered and safe”? That’s an impossible claim and completely ridiculous. All you have to do is open a window or two. Very simple!"

"Gym is really clean and classes are good but the steam room has been down for months and they have been saying it will be fixed next month then next month. It’s a shame i had to drive all the way to el Segundo from Santa Monica to get in the steam room or the sauna because Santa Monica location doesn’t have any. This never happened at equinox"

"Love this gym been working out at SM for years and we are on like month 4 of no steam room functionality. Last info i got is waiting on citys permission, first it was May, now pushed till June. Cancelling membership if the steam room isnt back by then. I hate to consider going back to Equinox or another gym but why am I paying full price to not have access to the main amenity i desire besides the fitness equipment?"

"I'm a member at the Bay Club and really enjoy it, but the Santa Monica club's steam room has been down for over a month. They said today that it will be down for a while longer (no ETA given), but they have no plans to give members, who pay for the gym AND its amenities, any kind of a discount. My fiancé and I joined the Bay Club because we were looking for a gym that offered amenities like a steam room and was beyond just a regular gym, so it's disappointing that this is the current situation. Yes, we can go to the other clubs, but we got the membership that allows us to use all of the clubs, and we expect and pay for them ALL to be fully operational. On top of that, when I called to ask about the steam room this morning, the employee I spoke with cut me off while I was speaking/asking questions multiple times, which is just simply rude. Obviously they have a script they have been given regarding this, as I'm sure I'm not the only person who has called with the same questions/concerns."