Bay Club Rolling Hills (Novato)

"Loved this place when it was just Rolling Hills. The new owners are Bay Club Corporation. It's been frustrating trying to get answers from the new staff about membership answers. They give a different answer to every question depending which one is address your question. I was trying to switch to a POD for more affordable prices but it has been a nightmare. Now, that i think im set up Im getting charged my increased club fees.I don't feel anyone knows what's going on at Bay Club Rolling Hills. It seems to be a lot of corporate rhetoric and higher prices. The feeling of a family Club is gone. So sad!"

"Since the bay club took over Rolling hills this location has gone down hill. It costs more as they increased their rates and the service has degraded. Their maintenance program is poor. Their communication after making suggestions /complaints is non-existent. They do not appear to care about customer satisfaction. We have had female cleaners in the men's locker room, benches removed from the men's locker room (no place to sit), Flooding in the men's locker room for weeks, Consistently running out of towels, the Old floor mats were removed from locker rooms and from the showers and new ones put in.... But laughably the new ones you need to wear a pair of boots to stand on them because they belong in a fish processing plant not in a shower. (very hard on the feet), Soap and conditioner containers went empty and when they were filled they were filed the wrong way. (soap was in the conditioner and conditioner in the soap dispenser) We now have a collage of super bright and cold lights amongst the warm lights in the fitness room... hard on the eyes and looks pretty trashy. The men's sauna has been broken down for week and a 1/2.... Now the pool heater is out.... One pool is under construction not available... No visible work being done on it. Just an overall poor maintenance program. The bright side is the front desk people are awesome. If you're looking for a fitness center I would look elsewhere until Management Gets in touch with its customers. They are very company focused and not customer focused. I used to enjoy a tea or a coffee after my workout... they're stopping that now as well..."

"Surely they can find a nicer "grandma" to greet you as you enter. Janet would be better suited for the IRS or throwback Catholic boarding school! Outdoor workout area is a good idea. Should all parts of the club accessible to members, rather than locking us out of some of the equipment."

"They raised my membership rate twice within a year with little notice exactly what they said they were not going to do. Then when I try to end I’m locked in to paying a very high monthly for another 30 days."

"Such a gem! My family and I have had such an excellent experience at Rolling Hills so far. Kevin, Corleen and the members have made us feel right at home from the start. The reservation system for both the pools and tennis is so helpful, and they seem to be doing a great job making sure everyone is feeling safe during this crazy time. So glad to have found it!"