PetSmart

"Update-3/10/24 Brought our dog back for his grooming & Grooming Dept Mgr Sabina felt it would be ok to instigate me upon cking in. I waited until I got back home to call her & inquire why she felt it was ok to stir the pot about our last visit when she already knows I’m not happy. Funny- she only addressed his teeth not being brushed. She “Guaranteed” that his teeth were brushed at his last appt. I ignored her unnecessary comments. But she made zero mention of our dogs injury to his private part at his last grooming appt by Groomer Brenna D. (I have pics of his injury) Her response was that I shouldn’t bring Buddy back and that I complain after every grooming-Which is NOT TRUE. She told me to call the Store mgr tomorrow. We’ve been bringing our dog here for 11 mths. Never had a problem until our last appt. Guess she should sharpen her mgmt customer service skills. She should be Apologizing, instead of calling me a liar. My 22 yr old Son is a witness to our dogs injury & my phn conversation with Sabina on 3-10-24. I’m really disappointed in PetSmart Encinitas. When we went to Pk up our dog-Sabina was not there. A male employee brought us our dog & we left. I paid full price online. NEVER have they ever apologized for my dog being injured! My dog was cut on his private part during the grooming and I was not notified. His teeth weren’t brushed as paid for with no explanation"

"My dog blueberry and cat itachi love the staff and always have a wonderful experience at the petsmart hotel. The staff is extremely friendly and communicative. I always know that my pets are in great hands!! They go above and beyond, and I highly recommend it!"

"Every time you walk in, you are happily greeted by the cashiers, even if they are ringing up other guests. You can tell the management has engrained this within the team. I believe the manager is a gentleman with dark hair. He is so so efficient and fast with everything, but also so nice and always has the biggest smile on his face. He does a great job! We did puppy training for our great dane with Leslie and she is fantastic. She has the best energy and clearly loves the doggos and what she does. We got a lot of great tips for basic training and even when we run into her 1+ years later, she remembers him. We also love this store for our basic pet food, treat, and toy needs. I always order online and it's ready for pick up the same day. The process is super simple, you can either do curbside pick up with the app, or just wait in the cashier line and give them your name for pick up."

"This past week, I took my 10-month puppy to a group training on Pet Smart, Encinitas. Before the class, I called Petsmart and I was told to come to class and talk to the trainer first to make sure it was the right fit for my puppy. I arrived 15 minutes before the class started, as recommended by the person on the phone, and asked to talk to the trainer, Leslie Amen. She came out and Leslie was very short and curt with me. She informed me that she had no time to talk to me and I had to wait until the beginning of the class. Therefore, I waited to talk with her while she was welcoming the clients and their dogs who had signed up for the class. Leslie was very kind and friendly to them. She petted the dogs and gave them compliments. I was getting excited to take a class with such a nice trainer. Once it was my turn to talk to her, she immediately changed her tone and attitude. She was short with me and did not even look at my dog. I informed her that the newly rescued puppy was from Mexico and her vaccines were done in Mexico. "That's what was afraid of" she said. She told me she could not accept any of the vaccines. Leslie said that the vaccine record was not even from a "real veterinarian" (I assure you that they have "real veterinarians" in Mexico). Her attitude and approach shocked me. It wasn't the issue that she said that the vaccines could not be accepted, but it was her demeanor toward me. I felt dismissed and embarrassed, as this was in front of everyone in the class. Truth be told, as the only person of color in the class, I had the bad and sinking feeling that maybe this was influencing how she was treating me. I've been down that road before. At this moment, I didn't feel welcome attending and I could tell I was not going to be given any options or empathy. From the beginning, Leslie did not treat me with the respect that she treated the other clients. This was especially shocking, as I have been coming to this store for many years for dog food and supplies. That won't happen ever again because after this, I will not go to Petsmart. The experience was so negative that I do not recommend using this trainer at all and I hope that somebody explains to her that is not alright to treat people with disrespect and dismissal when you are in a customer service role. During the entire interaction, I was polite and positive--there was no factual reason for her attitude. The next day I went to Petco and talked to their veterinarian. I was informed by a "real veterinarian" in a very kind manner that it is *only* the rabies shot from Mexico that is not valid in United States -- all the other shots are accepted by kennels, training facilities and veterinarian offices. Petco provided information on where to get the approved rabies shot and I was treated with respect and kindness. You might want to try Petco dog training and other services instead of Petsmart if you have rescued a dog from a border rescue, as well as if you are someone who expects to be treated like everyone else when in the store."

"Fun to bring your dog in to pick out their own treat or toy. They have grooming and pet hotel but haven’t used either service. They also have some reptiles, fish, and birds for adoption."