Pet Palace

"Update again: I happened to be driving by and noticed this place was open so I stopped in. The animals are not well cared for, lots of malnutrition, and the place smells of ammonia from poor husbandry. I decided to buy a tarantula which had a price of $16.99 written right on the container. I confirmed with the employee who I was working with that this was the price. When I go to check out, the owner is at the register. He says, “You know I can’t give it to you for that price.” Then says the price is $25. He doesn’t know me at all, so it isn’t like it was personal, it’s just the way they do business. I argued a bit about how the listed price has to be the actual price but the owner definitely couldn’t care less. Once again, I can’t emphasize enough that this place does not deserve your business. Go somewhere that’s honest, actually shows up to work, and perhaps most importantly: care about the health of the animals they sell. Older review: Update: tried calling today 1.5 hours after they are “open”. Still closed, or not answering their phone anyway. If they regularly can’t be there at their scheduled hours, they should really value their potential customers time by modifying their hours to when they can reliably be there. Original: I’ve never even been in the store. I hear it’s nice. Unfortunately, I’ve driven there 3 different times over a few months (July, August and September). Each time I’m well within the posted hours, and all three times they were closed. I wouldn’t go there unless you can confirm it will actually be open when you arrive. Unfortunately, their posted number also doesn’t work so there’s no way to do this. Accumulated over the 3 times I’ve driven there, I’ve lost over an hour and a half of my time and about $20 in gas for nothing. It’s a shame, a place that seems like a good store ruined by unprofessional owners."

"Called 10-20 times on different days and no answer, drove by twice and they were closed. Hand written note on door says open after 2pm. Finally got there around 4pm while they were open and was super disappointed with how rude they were. Their customer service sucks. All the bird tail feathers are so mangled you know they are stressed from small cages. Habitats are undersized. Do better"

"This is a family owned business, they're friendly and knowledgeable. I take my birds in to see Ray for nail and beak trimming. I get seed and treats from them. I'm definitely a returning customer. I highly recommend to everyone looking for a great pet store"

"Love Pet Palace for all my ball python, bearded dragon, guinea pig, puggle, worm/roach needs!"