Sports Headquarters

"Huge selection of hockey gear coupled with awesome customer service. Definitely going back"

"I've been into Sports HQ 4 times this week, and each time has been a wonderful experience. The staff are truly there to help you get exactly what you're looking for. They don't make you feel rushed, or pressured to buy if you're unsure. There is a good variety of products to choose from, at a pretty fair price point as well. Our family loves ice sports, and Sport HQ is our go to!"

"This used to be a 5 star business. We have outfitted multiple kids for multiple sports over the last SEVERAL Years. Customer service by every employee was always top notch. Recently, it has been inconsistent to say the least. Went in on Monday with a team full of jerseys to be lettered. Usually, this process only takes a few days. On the 4th day I called to see about the time line for completion. I was told that additional letters had to be ordered. I let their employee Joe know that I would have appreciated a quick call about the situation earlier in the week. He was great about assuring me that he would personally ensure that all the jerseys got done as soon as the additional letters arrived. I felt confident about the situation when I hung up. The next day I went to drop off a few more jerseys to be added to the order. Karl, who had taken the jerseys from me on Monday proceeded to be rude and argumentative towards myself and my 10 year old son in front of other customers in the store. He raised his voice (borderline yelling), pointed his finger, and berated me for the phone call I placed the day before. He kept shouting. "We're not a print shop. We're doing you a favor." I looked around. The other employees turned a blind eye, and a deaf ear. No one came over to intercede. Not even the owner who may have been in shouting distance. I was taken aback to say the least. Appalled. Uncomfortable. Embarrassed....as if I had done something wrong. I apologized in an attempt to pacify Karl's outburst. The attack did not end. Offensive slander on his part ensued after my exit. I have never asked anyone for a favor at Sports Headquarters. Jersey letter pressing is a service this business has offered for a number of years. This was my 5th set of jerseys to be pressed at this shop. I WAS a paying customer. I don't believe in the old adage, "The Customer is always right." However, I do believe that treating people in kind is the best business practice one can have. After all; the next time it might be your mom, sister, or kid coming in for service at Sports Headquarters. If they do... I pray you don't get Karl. Ask for Joe."

"As we approach the 22-23 youth hcokey season I felt compelled to review Sports HQ. This is a clean, well organized, fair priced and professionally staffed sporting good store. While my main focus is on hockey my kids rotate sport by season and Sports HQ is always able to meet my needs. The staff is knowledgeable about products I am interested in buying. My kids have even gotten to know the staff and will interact with them which makes my life easier when trying on skates and other equipment. This place is awesome and full of sports equipment treasures. I would tell you that you are missing out if you haven’t dropped by the store to meet Ron, Alec and the crew."

"Great customer service! Ron was able to set us up with hockey gear for all 3 of our children. Prices were very reasonable! We are new to hockey, so he took the time to educate us and make sure we had what we needed. Thank you Ron, you have a great shop!"