UnityPoint Health - Meriter - Monona Clinic

"After working in health care for over 30 years, I now see how health care has changed. We are not patients like a few years back. We are numbers,$ signs. In the last 2 weeks after a physical, received test results and needed a biopsy. Ok fine. Get this done . After more lab tests NO communication from the doctor, and after a week the nurse gives me a lame excuse and still no information on what's going on. Can't talk to doctor. Then told I'm being sent to a specialist, yet have no idea , What is wrong. Nobody will tell me anything. Wait another week and have to call the specialist to find out what's happening. They say they will get someone to call me. Nope call back and am told I need athe soonest appt. Again nobody tells me jack. Then finally a person calls to tell me, well just come back in a yr, let's hope your body takes care of the issue. WHAT ISSUE.. NOBODY WILL TELL ME. So here I sit with all this and no ansures. Totally unexcptable. They all should be ashamed. Me I don't trust anyone anymore how cruel to leave someone like this."

"I had seen 2 Drs one was a ENT and one was a PA. They treated me as though I was not important my issues were minimal. They told me there nothing they can do for me with a MRI showing my sinuses are horrible causing pain migraines. My ear was plugged them looking in my ear and doing a pressure check said nope. I found out differently. I have take 3 round antibiotic. I cant live like this obviously they don't care my experience was horrible and the drs blew me off. I will find new dr and probably change my coverage probably go to Dean ill never go back!"

"Physical Therapy is excellent. Central Scheduling is a bureaucratic nightmare. I called the clinic and got "Central Scheduling" who is now acting as a gate keeper by requiring a doctor referral for Physical Therapy (PT). When I talked with Central Scheduler Melissa, she said l needed a PT referral for scheduling an Initial Consult with my PT. When I presented my Physical Therapist referral Melissa changed the requirement: "Oh, then I'm sorry we need a doctor referral". When I asked her why she said I needed a doctor referral in the state of Wisconsin -- she said it was our policy. So I guess Wisconsin PT Law called Direct Access that allows patients to be evaluated and treated by a licensed physical therapist without obtaining a referral or a prescription from a physician doesn't matter to Central Scheduling. Melissa then changed the requirement and said I needed a Physical Therapist referral for an appointment and I should call back next week."

"This clinic is absolutely terrible with responding to prescription refill requests from pharmacies. They will find any reason possible to force you to come in for visits that are completely unnecessary. My doctor almost never remembers previous conversations we’ve had. They constantly change my prescription dosage and quantities after visits without communicating the changes. I never find out until I go to the pharmacy only to be told they’ve recalled the perscription and want me to call them to discuss the changes. The changes never make sense. I’ve even had to point out to the nurses that certain medications aren’t supposed to be taken together which is always verified after several days of back and forth calls. So incredibly frustrating."

"I've been having my regular appointments here for about 5 years now and I am always pleased with the service and care I receive. The desk staff are competent and friendly, the nurses are kind and helpful, the lab staff is always efficient, and my doctor is fabulous. I would definitely recommend receiving care here if you use Unity Point for your health care and are looking for a good clinic to go to."