Black Tiger Medical Transportation 9090 Birch Street, Spring Valley, CA 91977

"I called them to pick my grandmother up from the doctor and they were so professional, I felt so comfortable using them . Now we have them take her to the doctor once a week . Great service ."

"December 8, 2023. 5 South by 8th Street Exit. Experienced with an inconsiderate and a moron driver around 5:45pm. Jack As decided to be impatient and waited till the end to merge into my lane last minute, when their lane already ended. The stups driver even had to drive by the side of the freeway just so he could get in front of me. So much for a Medical Transportation company. Not my first time dealing with this company's Jack As drivers."

"Drivers have been very late (more than 20 minutes) multiple times causing my husband to be late to his physical therapy appointments. The worst part is no one communicates when they are going to be late so it leaves us rushing and stressing last minute to figure out a ride. My husband and I have both called dispatch more than once and they have not been helpful and do not look for solutions. The lack of communication and empathy from this company is not ok and something needs to be changed! If you are an employee here please show this comment to the management because there is a clear disconnect between management/dispatch/drivers. If my husband is late to his appointment the physical therapy office has to cancel his appointment, which in turn stresses me out because he needs his physical therapy post knee surgery!!"

"Almost all the drivers and one woman in dispatch (who’s no longer there) have been pleasant. However, some drivers drive too fast, don’t speak English, and don’t communicate if they’re running late; which puts you at risk of missing your appt and feels unsafe. Their main dispatch is terrible. They put patients’ mental health and physical safety at severe risk on multiple occasions, and they keep passengers waiting 1-3 hours to get home (normally a 15-20 min drive time). I won’t get into details of the terror of 2 different experiences, but I know first hand. On top of that, dispatch will blame passengers for their own errors, take zero accountability, or they’ll act highly put out to accommodate basic requests. They’re dealing with patients and need to have more care and concern for the requirements involved in doing so. The reality is, which I’ve heard straight from the stressed out drivers and their dispatch, they’re short staffed on drivers. The drivers will blame dispatch, and dispatch will blame drivers for poor communication and mishaps that adversely affect patients; with no resolution. Furthermore, dispatch won’t listen to/notate explicit directions needed to transport someone safely. They’ll allege it’s improving and they’re hiring more drivers, but the last 2-3 years has shown the contrary. If you need to feel safe and get home timely, avoid this company."

"Not too impressed they are often late and sometimes take too long to get around due to transporting more than one person at a time. Many extra trips and uncomfortable because of privacy issues. If another passenger is in the vehicle and driver arrives at my home then this stranger becomes aware of my address and name. Sometimes a passenger may have offensive body odor. I prefer to be the only person in the vehicle along with the driver."