Reddaway

"This has been the worst experience I’ve EVER depended on for a delivery. WE pay for this service!!! Exactly no shows…you reschedule and another no show!!! Poor supervision, poor organization….you reach out to HomeDepot they’re clueless about their contracted delivery service. I pay HomeDepot for merchandise and they drop the ball…. What recourse is there except stress…. Oh maybe Lowe’s."

"Worst delivery company I’ve ever experienced. THEY set up delivery date; does not deliver or reach out to reschedule. Refused to allow a will call pick up. Terrible service."

"Bought a vanity through Home Depot (5/20/21). They used Reddaway to pick up shipment from Home Depot warehouse. After picking up the shipment, they (Reddaway) were supposed to deliver to a last mile carrier. The last mile carrier was then supposed to deliver to us. Reddaway, instead of delivering to the last mile carrier, did not read the bill of landing correctly, decided to call us to schedule a delivery appointment. This created a huge mess since they had the last mile carrier address and not ours. If they would have read the bill of landing correctly, they would have delivered to the last mile carrier and we would've had our vanity before June. However, they got the vanity on 5/24 and would not release it. They made 3 different appointment times (5/27, 6/1, and 6/3) and it was not delivered. I even took the day off work to be home for the deliveries. When I called to find out why they had not delivered, they told me that it accidentally got shipped to Phoenix, AZ! Don't they check their manifests? Little did they know that I was tracking the shipment on their website and it showed me that my vanity never left their warehouse at all. Finally, on Monday (6/7), they came to deliver but the box was damaged. The pallet that it came on had nails sticking out and they were piercing the vanity box and you could see the vanity legs sticking out of the box. It looked like if they had dropped it a few times. I feel that they did this on purpose and they were retaliating against us since we spoke to their manager about the mistake they made. I refused the shipment because it was so damaged and now I have to wait longer to get a new vanity. They are not professional at all and they make up lame excuses to cover up for their mistakes."

"They choose their own rules as they go. Apparently now, for a residential delivery they refuse to go up driveways. They are lazy and inefficient. I strongly suggest using a different carrier. They are not willing to work with you. They are unable to provide written proof where it shows that a residential delivery means they leave the freight curbside and not anywhere near the property. I own a Logistics business as well as many warehousing operations - and this is the first I have heard of this. We will make it a point to NOT use them and will no longer recommend them to our customers."

"Giving a low rating due to the night staff in the office, they are horrible... The Guy who gives you the paperwork seems like he never want to greet you or even be at work. Each time I have gone in he super giggly talkative to the people behind the counter but when you say hi he acts like you are interrupting his life. Security is nice it easy check in & out with them. I been to many reddaways and they have amazing staff and security."