Reddaway

"7 hr live unload made me miss my next pick up. Of course no overnight. Guess I'll go sleep in a shady parking lot somewhere while I miss out on the 200 bucks I would have made if they had unloaded me in decent time."

"I don't want to give them a one star, okay we called earlier today 10am, and there is driver coming between 2~3, and i got pick up number. 2:30 pm I called because i want to make sure they are coming or what, and they said they can not contact with driver, but driver is around. We extend the last call 5pm to 6pm. On 6pm they didn't show up, so I called a minute ago and what they told me is it has been rescheduled on Monday. Okay I don't get mad to wait, but they don't let me know about the changes I gave my work phone number, and cell phone number if there are any changes they said yes on 2:30pm, and 6:00pm they told me that I am the one who have to call every hour to make sure is there any updated or not I didn't ship my shipment yet because it is friday and they are coming on monday. But we have sent out LTL truck company and this company is worst, and every caller or service center changes the word. Monday I will call every single hour if there is any update or what."

"Unfortunately I am forced to use them working with Amazon Reddaway has repeatedly proven grossly incompetent in scheduling and following truck requirement instructions. I also experienced what seemed to be management advising customer service to lie to customers by telling them that there pickup was “on board” for today and that the truck would be there by 5pm. And then repeatedly didn’t show up. They are one of the most disorganized incompetent companies I have ever seen. 6 times over the past 6 months they have ignored my pickup and lied to me over the phone, telling me for 5 days in a row that my pickup was 'on board' and then they never show up. Theres a bunch of puppets in their call center feeding BS to customers about pickups. So so so bad. Stay away"

"i called in morning at 8:30am to ask for a pick up time.I was told they can come to my location to pick up after 4pm. I have a full time job so i had to ask for half day off just to wait for them at the pick up location. However, they did not show up so I called again around 5:30pm, i was told the pick up was re-scheduled to the next day for some unknown reason. After so many times (100+ time) dealing with trucking company, this is the first time getting ditched."

"Horrible business. My pallet sat in Fontana, CA for three days. The freight was only going 100 miles and we could have easily picked this up ourselves and saved 2-1/2 days. As a small business, hours are crucial let alone days. Next time we will do it ourselves and save the money!!!!"