Health Net, LLC

"Health Net should be embarrassed at the state of their website. I'm regretting going with them over Anthem just because of this. It is not user friendly - the provider search is not functional at all. I don't want to have to call them every time I need a doctor and at $600/mo, they should have plenty of budget to create a website that functions like it's 2024. Given their current website it's quite obvious that they do not prioritize their customers."

"Under my Cover California chose Health Net Group on 10/23/2023 PPO Plan and specifically gave my Primary doctor. Paid $515.91 for Nov. Premium but came with different Primary. On Nov. 16, 2023 they took out another premium for December which was not authorized. Had to change the plan to HMO and paid another $322.00 on Nov. 20th but they never changed it after taking the premium. Covered California has on the record HMO but not Health Net who took the premium in advance on PPO and HMO. More than 10 phone calls and no one was able to explain and they could not understand or speak English. The Worst HEALTH GROUP! HEALTH NET IS SCAMMING WHO EVER THEY HAVE THE CHANCE TO DO IT. NEED TO FILE CLASS ACTION AGAINST HEALTH NET."

"Most people get insurance through their employer and therefore have limited choice. However, if you DO have a choice - or if you are an employer decided which insurers to partner with for your employees - run, don't walk, away from this insurance company. It has been nothing but nightmares. I have spent countless hours on the phone, writing emails, have been passed around to multiple representatives and no one is able to provide answers or help. I have had the insurance company take so long to fix a billing error (it's still not fixed, 7 months later) that the bills were headed to collections. I have the same billing error, costing thousands of dollars, every time and yet they cannot figure it out. It is the most incompetent, poorly run company I have ever had the displeasure of engaging with and if I never have to be a Health Net member again it will be too soon. I would pay 2, 3, 4 times what I pay in premiums and deductibles just to avoid this company. It is impossible for me to overstate how poor the service is. I'm not the type to post bad reviews, but this has been absolutely beyond bad. UPDATE: After about 9 months almost all of my incorrectly processed claims have been correctly adjusted. This solution required a formal complaint filed to the CA Department of Insurance. Odd how the company continually told me there were no issues and they were processing claims correctly until the state DOI got involved. :-/ ... Again, run, don't walk, from this trash insurance company."

"I was hired as a contract worker on Dec 7. Irselda who is a supervisor at the Woodland Hills office has one of the worst attitudes. As management they are not on the same page when it comes to their policy and regulations. I was told by a supervisor who conducted orientation on Dec 7. If the class had an important phone call to answer that it is not answered on production floor or the hallways. It would need to be answered in the break rooms and he did not recommend the stairways. On Dec 8 I received a phone call. (My child is currently in the hospital) The doctor was calling me to update his progress. I went to the break room and answered the phone call. While I was in the break room Irselda approached me and stated that I should not be on my phone while in the break room. I repeated what David told the training class and that it is an important phone call. She cut me off and said you’re not on break and I’ll let management know. On 12/10 while she was getting ready to distribute work from him equipment, she stated she did not want to interrupt is if we were currently working on the computer desk applications and to let her know. When she called my name to retrieve the work from home equipment I let her know I was in the middle of resetting a password for a system application and I am waiting for the instructor to let me know what the next step is. She looked at me and said she will distribute the equipment assigned to me at the end of the day because she’s not going to wait and she has a meeting and I would need to stay after. At the end of the business days, I received a message from the contractor telling me HealthNet was letting me go and to get my side of what happened. I explained to her and she felt I was being targeted. I’m not sure why besides Irselda, I didn’t speak to anyone unless I was have troubleshoot issues because the trainer was in a different state and we were using zoom. I’ve never had issues at any previous jobs. I just relocated from a different state and to experience what I experience, HealthNet needs to re-evaluate their supervisors. I would not recommend working for this unprofessional company"

"I wish I could give them negative 120000! Legendary horrific: dysfunctional from top to the bottom, incompetent, inefficient, indifferent. I am puzzled how this behemoth is still afloat and getting enormous funds injections from equally inefficient Obamascare. This joke of an organization that had managed to surpass the wildest horrors of any communist red tape whatsoever. It took me literally 6 months to complete my enrollment. I am not kidding! I cannot describe the mountains of paperwork, brochures, new enrollment forms, welcome packages, provider directories payment requests delivered to me by weekly with the manic persistence. No amount of hours spent on the phone with scores of incompetent morons scratching their heads in amazement at the bureaucracy wonders their organization is capable of; could resolve my case simple in its idiocy. Only filing an official complaint against Covered California through government social services board that oversees this nightmare of health services, made CC interfere and start pressuring HealthNet on my behalf. Only under threat of judge hearing over their head. They wouldn't give a damn otherwise. The reason for this tangled nightmare - change of plan and adding new members! All it takes to have this system collapse in a seizure of inefficiency. Permanent errors on payment link, phone payment refusing to take a new plan payment. Cash payment through Walmart had disappeared only to surface months later in different versions of multiple agents, ranging through application to a mythical debt owed by me to Healthnet since January and "over payment" available to be applied towards next month coverage. I had to reapply 4 times - monthly becasue I couldn't complete the enrollment and payment process due to the bugs and glitches in their payment system and no one could do anything about it!!!! Every month I would receive a letter informing me that my application was terminated due to failure to pay my enrollment fee and "see you back in November" farewell note. Covered California grievances rep would interfere and work with the counterpart in Healthnet to reapply for next month coverage. Finally, my payment went through and coverage had stuck in August. If you thought my nightmare was over - you are a naive toddler. of course Medical Group and PCP provider assigned are not the ones I asked for!!! HealthNet wouldn't let you have it the easy way. Ok, let's try change this online. It's 21st century, right? Wrong!!! Multiple attempts to change PCP result in permanent error and when after a week of persistent attempts I manage to get the change through, it informs me I cannot change PCP provider for other members of my household. So they have to logon, create their own profiles and change their own PCP - they are all under my policy and I am as a Policyholder that pays this god damned insurance, cannot change the PCP and Medical Group wholesale!!! HealtNet just assigned whoever their psychotic system decided, to the entire family but to change it - every member should do it on her/his own. Now I have to spend more hours on the phone with their dreadful customer service trying to change PCP and it will take me months and in the meanwhile I cannot get any medical service! Online search for providers gives ZERO results for OBGYN. How come? What am I supposed to do in this situation? Spend a few more hours on the phone again? I am not sure how this cluster f..k of epic proportions is allowed to exist in the civilized advanced country? How is Covered California choosing partners to provide medical services to people covered through this marketplace? Why does this governmental organization allow siphoning of enormous funds, grossly overpaying for horrendous, torturous lack of basic services? Healthnet should become a target of federal investigation and eventually shut down. There is cry of disgust all over the NET and literally ZERO positive feedback. How come that this monster is invincible to severe public criticism and sees no need in overhauling its current practices?"