BMO 26941 Crown Valley Parkway, Mission Viejo, CA 92691

"Substandard bank - so much inferior than the Bank of the West we’re coming from or any other bank we ever dealt with. Lots of technical issues, poor customer service, long waiting times, clearly overworked and unhappy representatives."

"There transition from Bank of The West to BMO has been a nightmare. We've been unable to reach anyone to help with business accounts. It has been an absolute nightmare as they transition their systems. No personal banker contact for a business account."

"I told the bank clerk that I need a cashier’s check to be withdrawn from my savings account. It turned out she withdrew from my checking account and charged me a service fee of $35. I don't understand why she would do this? Be careful with every transaction you make."

"Been with bank of the west for years and as a bank they are ok - this branch, however, is the absolute worst. Had several major wire transfers for a home purchase where the teller screwed up major things on every single one. Avoid this location in favor of the one up in Irvine."

"I normally bank at a different branch, but happened to be near Mission Viejo a couple of weeks ago, wanting to get some cash out of my checking account. Arriving around 2:00 PM, I found a sign on the door indicating that the branch would be closed "until 1:45." Another man and I stood outside the glass door and noticed a few bank employees milling around behind the counter. They all ignored us for several minutes, but finally a young woman came over to speak to us. We asked about the re-opening of the office which was supposed to have occurred at 1:45. "Oh!", she said, and hurried away. She came back a moment later and "solved" the problem by taking down the sign! Another minute or two passed, and we were finally told that the office was not going to be open. "But you can use the drive-through lane if it's something that can be done there." It apparently had not occurred to any of the geniuses at this branch to post a sign on the door that said something like "Lobby closed today -- Please use drive-through." BTW, there are two drive-through lanes at this branch, neither of which is equipped with red/green lights or other indicators of lanes being closed or open. Their "signal" that one lane was closed was an unoccupied SUV parked in that lane. Fortunately we had not waited behind that SUV before discovering its purpose as a "signal.""