Chase Bank

"Chase in Arizona wired a large amount to me on a Friday and ready to pick up on a Monday, but when my Realtor and I went to retrieve it, the branch Manager of Chase in Lake Elsinore refused to release the funds, stating that the wired money cannot be withdrawn till Tuesday, costing me $100.00 in penalty. I contacted my Escrow Company who told me that the funds were available to be withdrawn on Monday."

"I went in looking for information on how to get a loan. As one does, I asked questions on the Chase Auto Loan. I was told to “look it up on our website”. I asked for information if they by any chance knew of a private bank somewhere near the area as i did not know. Again i got told to look it up. As those were the first faces i saw walking into a bank, i felt dismissed. Just plain out rude, not an ounce of decency to at least say “i personally don’t know but i’m sure if you look it up you could find one!”. Just rude. Whats the point of going to a bank asking for 1 on 1 information if i am just going to be told to google it."

"If you are a business owner that is looking for a great bank you will find Chase to be the BEST! I walked into Chase at 4:30 without an appointment to finalize opening a Business Banking account and was greeted by a friendly associate who introduced me to Patti Terhune, Private Client Banker. Patti answered all my questions and provided information regarding perks for veteran-owned businesses. She assisted me until 5:30 which was past the bank's closing hours. If you need exemplary service from a bank that will provide you with a unique experience then I recommend Chase Bank."

"Personal banker Mike would not open a business bank account for me unless I obtained some undisclosed document from the County. (He couldn't tell me what it was, but advised me to contact the County). Chase Customer Service stated that, to open a business account as a sole proprietor, all I needed to do was provide Chase with my personal information. Customer Service then advised me to use another branch. Didn't like being brushed off in a cursory manner by the personal banker. The cashier who deposited my check was charming, though."