The UPS Store

"There is a reason why this store only has 2.7 stars, because some of the staff lacks the common decency when it comes to serving customers. We have used this store for a very long time and almost every day but not anymore. My wife went to drop off some packages not realizing the store was closed. The staff person opened the door and very aggressively said they were closed three times. My wife wasn't even attempting to get in the store, she was just trying navigate the many packages in her hands. My wife then proceeded to tell her she could at least smile and say it a little nicer. The employee called her rude and told her she doesn't have to do business there anymore if she is going to be rude. Does expecting common courtesy now mean you're rude? It is nice to know that UPS is so big that common courtesy from its employees is not a priority. I strongly suggest that the owners of this establishment train their employees on what customer service means, even if you are closed and off the clock."

"I moved to Santa Paula a year ago, and I've never had a bad experience at this UPS location, and I have been there several times. Staff are always friendly, and very helpful."

"I dont understand the bad reviews, maybe in the past. I've had stuff notarized. I've had lots of returns to amazon. And I've never had any kind of problem. The owner is grouchy maybe it's affecting the workers. They can be a little friendlier. But they get the job done and they're helpful."

"I came on 7/3/23 the hours showed 6:30 pm a paper was posted next to door that they closed at 5:30 pm for the holiday. The girl working there closed before 5:30 pm since I arrived before 5:30 pm. I called and she said she could close earlier if she wanted. Horrible customer service and she had a horrible attitude."

"The angry old man charged $4 per black and white print. He reluctantly explained that he had charged us for the use of the internet and computer as well because he used the computer to process the print and payments. There was no specified amount for these charges and he refused to provide a receipt. Need to print 10 pages? That might cost you $40 instead of $5. Amazingly terrible service from a genuinely mean owner."