Bay Club Walnut Creek 2805 Jones Road, Walnut Creek, CA 94597

"The Spa needs to improve. I have been there at least 3 times & every time I have had to get help to open my locker when I'm ready to leave. Once, the attendant had to go to the men's locker room because the facility only has one key for all lockers. Also, codes are given for locker room and AMENITIES AREA. When one goes to re-enter the locker area, the sign outside says EXECUTIVE MEMBERS. This is what the code is for. Why not just use the same name that is on the code card? I asked the attendant what the sign was on the door that I had the code for. She was very rude & walked out on me, saying, "Enjoy your massage," instead of answering. Maybe she can't read (I wouldn't be surprised.) Can't remember her name, but she was working with Raleigh at front desk when I came in. Hayley, my massage therapist, was wonderful!! Try to fix this other stuff please."

"Me and my friend walked out of the bay club and decided to go back in the sauna Two staff members were at the front desk and clearly saw us walk out one minute ago. One of the staff member rudely told us to check in and said she did not see us walk out while her coworker said it is fine they just walked out. Her attitude was very concerning we did not get a please or thank you. When we told her we just walked out and her staff member agreed with us that we are fine to walk back in, she said I don’t care check in. This is bad customer service for how much I pay for this gym. I am willing to remove this review if this staff member can have her attitude put in check."

"This is my happy place! I come here at least 5 times a week. I love the Bay Club facilities, staff, and members. The newly renovated studios are amazing, as are the newly refurbished locker rooms. Everything is first rate. I come early and enjoy complementary Peet’s coffee with friends, in the beautifully appointed sitting area. People are so friendly and I have made wonderful new friendships with people of all ages and backgrounds. The instructors are fabulous and the equipment is always in pristine condition. The new equipment, (and massage chairs), are fantastic. A special thanks to Porfi, who keeps the place running beautifully, always with a smile & greeting! I would recommend this place to anyone. And I had several out-of-town family members stay in the hotel last month and they raved about the gym! Five ⭐️ ⭐️⭐️⭐️⭐️+"

"The deep tissue massage was awesome and it was nice to use the gym’s hot tub too! The waiting room was very relaxing with water and tea. My only issue was the spa has only one shower with a very leaky head and the towels smelled musty. Next time I would use towels from the gym side if they smelled better, and test their showers."

"Bay club formally known as club sport is my gym and I go as many times a week as possible. This is one of the best gyms in Walnut Creek. If not the best and they’re going to go through a complete remodel so we’re excited to see what that’s going to bring all new machines and turf all kinds of nice new equipment the polls beautiful it’s in a Marriott hotel so you have a restaurant you have a spa and you have a small store alongside the hotel. I would recommend this gym if anyone would want to ask me any questions let me know."