The Softball Group,

22600 B Lambert St Suite 806, Lake Forest, CA 92630, United States

"No good deed goes unpunished, hate to say it but never a more accurate phrase, especially in this case. Trying to support a female-owned small business and it backfires. Brought 66 small items to be embroidered on a Monday, was told by the owner, Kim, that she could have half done by Thursday, and likely all of it done by Saturday. On Friday I hadn’t heard anything so I called for an update, was told they should all be done over the weekend, and I expected to pick up on Monday. Monday, I call and leave a message, no response, Tuesday I call and leave a message, no response, Wednesday I go to the store, doors locked, called again and left a VM, again no answer.. on Thursday, I go to the store again, a nice gentleman tells me she is out of town and knows nothing about my order. He looked around to see if he could find the items, supposedly he could not until I stated that if he could find them, despite the state of progress, I would take them. Voilà, he found them, in the same box I delivered them in and of course not one item had been embroidered. Needless to say, I am completely dissatisfied, not only because these items are for a local school who are in the middle of their softball season, but because now I have lost two weeks trusting someone who spoke so passionately about their love of softball and the need for a business like hers. Note to owner, since she won’t return phone calls, don’t take on a job you can’t deliver on, don’t give unrealistic timelines, and most importantly, don’t ghost your patrons when they are looking for answers. So sorry this did not work out, I really wanted to like and support this small business.."

"Kim is A1 in service and selection. The epitome of a community business!"

"Absolutely outstanding customer service! I had a bit of difficulty getting the online ordering to work for me late on a Sunday night. I hit the chat button and owner herself, Kim, picked up and started working on my problem. She had the last pair of NB 10.5W umpire field shoes available anywhere on the web and held them for me until the problem could be resolved. She kept me apprised on the progress with phone calls and email. I wish I was associated with a softball team so that I could buy more stuff from her. This kind of business deserves the softball community's support. Thanks for being great."

"Kim is great! Always professional and has great knowledge on everything from equipment to lettermens jackets! Thanks Kim!!!"

"The Softball Group is by far the best for products and exceptional customer service. I took my daughter in for a new glove and Kim took an hour trying on multiple gloves until we found just the right one. Kim also had her catch the ball in the store to ensure this was the best glove for her. She also honored a Veterans Discount on the glove. You would never get this type of service at any big name sports store."