Monterey Credit Union 501 East Franklin Street, Monterey, CA 93940

"I worked with Gina to refinance my new car, and to payoff my truck. She was absolutely AMAZING! She made the process seemless. She also made me aware of some promotions, so I was able to capilize on some bonus $$$. I will always work with Monterey Credit Union."

"Worst bank ever. They do not call or answer calls. Claim payments were not recieved when dropped off at after hours drop box. Reposses cars multiple times with the same claim of non payment. Take days to respond with invoice to begin getting repossesed cars out all the while the dingy repo company they use in Salinas collects daily holding fees. Customer representatives at the bank are rude and not helpful, refuse to give corporate information, all while trying to push you to sign up for a checking account with them. Ruining credit scores, while raking in money. Thats what I call good business practices."

"Always responsive, helpful, and kind customer service. The only reason I didn't give a 5th star is that I wish they had more locations. Still, I have savings, bank and car loan accounts with them with no complaints."

"Horrible experience. Been trying for over a month to get in contact with someone regarding my auto loan and gap insurance since my car was totaled and still no one has returned any of my voicemails. Avoid doing business at this facility."

"Took a month and 10 days for the old auto loan lender to receive the payoff check. No follow through from my loan officer, no checking in to see after a month if the check had cleared. If I hadn't gotten involved I'd be paying to lenders right now. No call back multiple times from the loan officer OR the supervisor that I asked be involved. As a matter of fact he said he would be handling it himself but still I received calls from the loan officer who I had to bring up to speed myself. Last time I do business with them. So much for customer service. You'd think a local bank would give better service to the members of the community that it represents."