The UPS Store 909 Marina Village Parkway, Alameda, CA 94501

"I am always worried when I see the person working on their phone. She looked totally uninterested in what she was doing. Touched my phone without asking. Bad attitude when I was trying to get information to her. I wanted to reflect her behavior back to her but realized that wouldn’t be helpful. I will chock this experience up as a learning opportunity and next time will say something in a courteous way. In previous visits I have never had a problem."

"I had an exceptional experience with Kimberly at UPS! Her upbeat and friendly demeanor, coupled with a constant smile, made my Amazon returns an absolute breeze. She brought a touch of humor to the process, making it not only fast but also efficient. Kimberly's outstanding customer service deserves a solid 5 stars. Kudos to her for making the UPS experience not just smooth but enjoyable!"

"I came with a prepaid label and box and asked to leave it on the counter since there was a 30 min line out the door. Dude said I cannot drop off my box and I would have to wait in line. Got to the front and the guy scans my box no issues, I say I do not need a receipt. He says and I quote “ No you need to take it.” Never been to a UPS store that forces you to take a receipt or wait in line with a prepaid label seems like he just wanted to waste my time and the reason there was such a long line."

"I went in a couple weeks ago to mail a prepaid package back to a company but only half of the address printed out on the label I used. The two working there, forgot their names- were so very nice! They found the companies name and got the label reprinted out perfectly! It saved me a trip to drive back home to reprint it off my printer. They were so very helpful! Thank you so much! It saved me so much time. They were busy in there but greeted me and said they would e with me as soon as they could. Thanks again!"

"I read some reviews prior to coming here so I brought a whole roll of packing tape from work. There wasn't a line so I was immediately greeted and told them I had an Amazon return. The worker scanned my QR code on my phone and then looked at my box. I asked if I should tape it up more and they told me it should be fine and they're happy with it as long as I was. So I taped it in a few more spots. When I was done they thanked me for having tape and told me to have a nice day. It was way more pleasant than the reviews lead me to believe."