Excite Credit Union

"It would be negative 5 stars if possible... ive been with this company for over 3 years and everything was good... my car payments are less than 4 hundred, when I called they told me my payments are supposed to be $500 + and that it's my fault trying to shift it towards them, when they clearly failed to tell me it was higher for over a year but they didn't say anything even tho I called every month to make each payment. Ended up paying 690 just for 1 month. Very little help and bad attitude from customer service. They might reply to the review but they don't really care. (DONT GET ANYTHING FROM EXITE)"

"The customer service line is literally always terrible. Agents always give false information and waste my time. Banking here has been an extreme inconvenience. Do not recommend."

"This bank and excite branch is the most incompetent bank I have ever encountered. I came in with 25 days ago and drop off a trust document to transfer a family members account into a trust and they have done nothing with it. My family spend over $10,000 in attorney’s fee for a trust and they have wasted it and at end my uncles account was put on hold and our family are scrambling around on how to pay bills because they did not do their job."

"I have a car loan with this credit union and have had the worst experience dealing with Melissa she is the most unprofessional rude person I have ever encounte. numerous times I have asked to get her manager or superior to call me as I’m so done dealing with her and all she says is good luck with that preceding with a laugh. She cals My family members and discloses my information which I don’t think she can legally do."

"Stopped in/1st time visit2 the Credit Union for shared services w/ my Credit Union. Staff was helpful &courteous. Obtained information I needed as well as Guidance with services. Plenty of parking with a drive-thru and an ATM on the outside of the front doors. Odd location but visible 2 the eyes. Thanks Jessica Valerio for being patient on our visit w/ you as our Field Service Rep. You helped a great deal, you made us feel welcomed by answering my questions & I appreciate your help!"