The UPS Store

"My recent visit to this UPS location was met with frustration and disappointment. Despite having a prepaid label for my shipment, I was surprised to find myself being charged for services that are typically provided at no extra cost Fedex where I usually do shippments. To begin with, I was charged $12 for a box, a cost that is usually waived at other shipping centers like FedEx. The surprises didn't end there. I was also charged $3.85 for using the computer for just 1-15 minutes, and then hit with an additional charge for printing the label. What's more, I was charged $3.29 for basic packing materials, despite having already paid for the box. To make matters worse, I was then charged an extra $2.19 for basic packing services, which felt like an unnecessary expense. Comparing this experience to my interactions with FedEx and other shipping providers, where using the computer and printing the label are typically free of charge, the discrepancy is evident. FedEx and other reputable services don't invent charges for basic services like these. Instead, they prioritize customer satisfaction by providing transparent pricing and excellent service. In summary, my experience at this UPS location was characterized by unexpected charges and a lack of transparency. Moving forward, I'll be taking my business to FedEx, where I can trust that I won't be hit with surprise fees at every turn."

"Customer service is below the line!! This people maybe should works with computers if they don’t know how to talk with customers."

"Limited parking, they don’t check or tape for Amazon returns. End up buying a tape to do a return or ask you to leave. Really unpleasant experience"

"I struggled with the customer service at this store. Although there were several customers and two shop assistants only one helped the customers. Ati is extremely hard to understand - she talks rapidly in very low tones behind a mask so despite her repeating several times and me having good hearing I still have no idea what she was saying. When I first got there I was the only one there, trying to make Amazon returns, but she didn’t even say hello, and rather than wait a few seconds to let me pull up the return codes, she went to the next customer and I had to wait several minutes until his order was completed. Then she did not understand that I had two separate gift returns in one box and seemed confused, and quickly rushed me out of the store and moved to the next person before I could buy stamps. So I left without accomplishing what I set out to do or even spending the money I wanted to in the store. I really don’t feel like she belongs in a customer service position because she doesn’t even greet customers, serve them in the order they arrive, or ask if they need help with anything else before moving to the next person. I have no idea whether my returns will actually make it back, and will not use this store in the future."

"I needed 8 passport photos for me, and 2 for my partner. The final bill was 92 bucks! They have a price for 2 photos, and put the quantity as 5, so the price was multiplied by 5, even though 8 of the 10 photos were additional prints of the same photo. Very overpriced!"