PNC Bank

"The worst mortgage bank. During covid time, i tried to pay off over the phone but they did not allow to pay fully. Instead i gotta pay as much as it only remained 1 cents because they required me to come back to the US to pay fully. 6 months later i just flew to the US to pay 1 cents to close the loan. After that they found out they missed the calculation and it caused me miss every 6 months payments, causing my credit score badly."

"My husband had a direct deposit from Uber and Door Dash since may 2019 and up to date the money has not been posted. BBVA says they experience system problem and are fixing it, for over a year? Btw the amount not posted yet is around 17k, 17k!!!!! BBVA is a joke, avoid this bank."

"My girlfriend went to deposit cash for me that exceeded $10,000 cash. Much to my dismay, the tellers kept her waiting for over 30 minutes while they questioned her the source of the money. I understand that it is a federal requirement but my girlfriend told me that she felt guilty by the numerous questions asked of her. The person behind the counter was not sure about the procedures that is required. My girlfriend, who comes from a village in Eastern Europe, had to explain to the teller that in certain parts of the world street addresses and numbers are not common. The teller kept on asking her for her house number when one did not exist. The manager even mentioned to the teller that it was taking too long. Fault resolution and customer service is not comparable to other BBVA banks that I have dealt with."

"Good bank branch for those who live in Millbrae and Burlingame. Just ask to be assisted by Sandhya Rai, who is an expert with 3 decades of banking experience, once you enter the branch. They receive people with smile and send them off in the same way. Opened my checking and savings account with a promotion. Sandhya Rai made it a breeze though the process is slightly complicated compared to other bank account opening. Make sure that you take your mobile with an active internet connection. Bank is easily accessible by Public Transport and has a lot of parking area too. Just call the bank branch for any query and they are more than willing to assist you."

"I have been banking with this branch since 2011 after leaving Wells Fargo and I couldn't be happier. The staff is beyond helpful and even when I am abroad I can rely on calling this branch with any sort of emergency or request. The personal service level is really one of a kind. I could probably name every single employee in here because of the many positive encounters I have had. I am not an easy client and I know that , thats why 5 stars."