OneMain Financial 5221 Geary Boulevard, San Francisco, CA 94118

"Called and asked for pay off amount and he was reluctant to give me the amount. Then had the nerve to ask why? LOL... really?!?"

"What a scam. Also Heather is useless and disrespectful. But I’m sure they’ll lie about it or deny it."

"My experience with the company was overall positive, I used to love talking to their specialist they were always so helpful. It took a turn for the worse when Jose joined the team as a customer service representative. Jose's conduct was unacceptable - he was not only rude but also condescending. It appears that the branch does not provide sufficient customer service training to its employees. If calls are recorded, as is the case in most businesses, the company should either provide Jose with proper training or terminate his employment, as he is not fit to handle customer inquiries. It would be ideal for management to review his calls to assess his performance, as he is the worst of the worst. If you plan to become a customer, I suggest going to another branch, there's multiple branches around the Bay Area."

"I’ve been a client for one main financial for years, during my transactions they always been helpful and They are very professional, and well communicative. The customer service used to be great! Peter and the other team member was amazing. however today one of the team member JOSE was ruining not only my day but the whole great opinion that i have for one main. the moment i called the branch and he picked up with the Rudest tone like he doesn’t want to be there. then i talked about some of my arrangements on my account and issue for payment this month . he took the whole conversation by being not only unprofessional but also he made so many absurd response and comments about my personal life. first time ever one of the employee made me feel degraded and humiliated. he was not only try his best to not being helpful but also purposely make you feel unsafe having financial conversation with him."

"OneMain Financial is a great company. I have used them twice. They are very professional, helpful and communicative. They were understanding during Covid which is very important. The customer service is great! Peter was great in answering my questions and explaining my options. It is great working with them. I will always consider them for my financial needs."